 | High Latency - 03/09(1) | Category: Technical SupportSeptember-3-2014 9:50 AM PDT (8 years ago)  |
| We are currently looking into and investigating reports of high latency affecting players on the EU Diablo III region. Please note this only refers to issues that started in the afternoon/evening of September the 3rd. We will update here with more information as we get it, and if we require information in order to investigate we will post again here. Thank you. ________________________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
 | High Latency - 03/09(88) | September-3-2014 11:47 AM PDT (8 years ago) |
| Greetings everyone! Thank you for your reports, but in order to investigate this issue properly we would kindly ask you to include in your replies results of all 3 connection diagnostics from Looking Glass. Make sure to select Diablo III as the Service you wish to test. We appreciate your feedback in this matter and hope to get current problems sorted as soon as possible! | ||
| High Latency - 03-04/09(404) | September-4-2014 2:25 AM PDT (8 years ago) |
| We're seeing that the latency issues last night have mostly abated, however if you continue to experience latency today, please let us know the following info: Were you in Story or Adventure mode : ISP : Town and Country : And a pathping : battle.net/support/en/article/running-a-pathping-test This will allow us to continue investigating this issue, thank you in advance for this. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| High Latency - 03-04/09(421) | September-4-2014 4:04 AM PDT (8 years ago) |
| Thanks for your info everyone, we're closing this thread as this particular latency issue should now be resolved. Sorry for any disruption caused during this time. If you do still encounter high latency playing Diablo III please let us know in a new thread, and please make sure to include the following info: ISP : Town and Country : Network Adapter Make and Model : Modem/Router Make and Model : And a pathping : battle.net/support/en/article/running-a-pathping-test This will allow us to look into and investigate the issue affecting you. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
