 | Entire screen goes dark after starting Diablo(1) | Category: Technical SupportFebruary-25-2014 1:18 PM PST (9 years ago)  |
| I posted about this problem back on the PTR, and it seems that Blizzard never bothered to look into it, so I'm going to post this again. What happens is that Diablo 3 starts normally and looks fine in Fullscreen mode. Everything is handy-dandy, then I alt+tab to my desktop (or switch to Borderless Fullscreen). Everything is now way, way too dark to see on my entire screen! It's not completely black, just insanely dark. This effect persists even after Diablo 3 is closed and the only way I've figured out to revert back to normal is a complete system restart. I have absolutely no idea what causes this, nor any idea how to fix it, but this makes Diablo 3 functionally unplayable for me, unless I want to do nothing else while playing it and restart every time I want to use my computer again. Here are my specs: [B]MY GRAPHICS CARD DRIVERS ARE UP TO DATE[/B] Windows 7 64-bit Intel Core 2 Quad Q6600 @ 3.0 GHz 6 GB DD2 RAM 1 GB NVIDIA GeForce 560 Ti Tell me I'm not the only one with this problem or, better yet, tell me how to fix it. I'm certainly not going to buy RoS if I can't even play it. | ||
 | Entire screen goes dark after starting Diablo(2) | February-25-2014 1:25 PM PST (9 years ago) |
| Punchies, Is your problem just with the PTR which is now closed or also with the retail client? The new patch is going out now but the servers aren't quite ready yet so there's no way at this time to tell if the patch has fixed it for you or if it's introduced a problem that wasn't there before. I'd still like to verify your configuration though. Can you post some information about your computer? You can find this information in the Direct X Diagnostic Tool: Click on Start Click on Run Type in: dxdiag (In Vista, type dxdiag in the search field) Hit Enter or OK Click on the Save All Information button at the bottom, and create a dxdiag text file, and copy and paste it ALL here. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Entire screen goes dark after starting Diablo(5) | February-25-2014 1:39 PM PST (9 years ago) |
| Punchies, How exactly are you testing the latest patch? The US region isn't up from maintenance yet. Where did you "test it just now" ? _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Entire screen goes dark after starting Diablo(6) | February-25-2014 1:45 PM PST (9 years ago) |
| Punchies, Try booting in selective startup once and see if it still does it. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Entire screen goes dark after starting Diablo(10) | February-25-2014 2:10 PM PST (9 years ago) |
| Razboss, I'm going to have to wait until I can start up the client in order to see if anything like that happens to me. Internally, we've been asked to refrain from doing so until the maintenance is completed so I'm at their mercy in that regard. While waiting, I'd like to see your dxdiag in too please. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Entire screen goes dark after starting Diablo(12) | February-25-2014 2:15 PM PST (9 years ago) |
| Punchies, You have a couple of devices that aren't the "norm". Could you either disable these in the device manager temporarily or remove them from the system if that's easier and see if it still happens? Sound Devices ------------- Description: if yoo (Realtek High Definition Audio) I've no idea what a "if yoo" is. Description: Speakers (SplitCam Virtual Audio Device (WDM)) HD Webcam C310 _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Entire screen goes dark after starting Diablo(17) | February-25-2014 2:21 PM PST (9 years ago) |
| Razboss, AMD has much newer video drivers for your card that still support Windows XP. I'd give them a try to see if it helps. http://support.amd.com/en-us/download/desktop?os=Windows%20XP%20-%20Professional/Home&RenderOnServer=true _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Entire screen goes dark after starting Diablo(23) | February-25-2014 2:32 PM PST (9 years ago) |
Sorry, too many DXDIAGs to keep up with. Welcome to my world :) | ||
