 | BLACK SCREEN after launch all info provided plz help(1) | Category: Technical SupportAugust-7-2014 8:38 AM PDT (8 years ago)  |
| Problem: black screen with sound and mouse icon ASUS G750JZ-DB73-CA Core I7-4700HQ 24GB 256GB SSD 17.3in 1080p NVIDIA GTX 880M 4G Notebook Black system: win8.1 D3prefs PreferencesVersion "46" PlayedCutscene0 "0" PlayedCutscene1 "0" PlayedCutscene2 "0" PlayedCutscene3 "0" PlayedCutscene4 "1" DisplayModeFlags "0" DisplayModeWindowMode "0" DisplayModeWinLeft "0" DisplayModeWinTop "0" DisplayModeWinWidth "1920" DisplayModeWinHeight "1040" DisplayModeUIOptWidth "1920" DisplayModeUIOptHeight "1080" DisplayModeWidth "1920" DisplayModeHeight "1080" DisplayModeRefreshRate "60" DisplayModeBitDepth "32" Gamma "1.000000" MipOffset "0" ShadowQuality "5" ShadowDetail "0" PhysicsQuality "1" ClutterQuality "3" Vsync "0" Letterbox "0" Antialiasing "1" LowFX "0" LockCursorInFullscreenWindowed "0" LimitForegroundFPS "1" MaxForegroundFPS "150" LimitBackgroundFPS "1" MaxBackgroundFPS "8" DisableTrilinearFiltering "0" ColorCorrection "1" MipBias "-0.000000" ReflectionQuality "0" HardwareClass "4" PCIVendor "4318" PCIDevice "4504" flSafeZoneLeft "0.000000" MasterVolume "1.000000" EffectVolume "0.800000" MusicVolume "0.800000" NarrationVolume "0.800000" AmbientVolume "0.800000" ChannelsToUse "32" SoundDriver "0" SpeakerMode "0" ReverseSpeakers "0" QuestSubtitlesEnabled "0" CinematicsSubtitlesEnabled "0" PlayInBackground "0" MuteSound "0" MuteEffects "0" MuteAmbient "0" MuteVoice "0" MuteMusic "0" DxDiag ------------------ System Information ------------------ Time of this report: 8/7/2014, 11:35:49 Machine name: LC Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131006-1505) Language: English (Regional Setting: English) System Manufacturer: ASUSTeK COMPUTER INC. System Model: G750JZ BIOS: G750JZ.205 Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz Memory: 24576MB RAM Available OS Memory: 24458MB RAM Page File: 3321MB used, 25105MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.03.9600.16384 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) HD Graphics 4600 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_157D1043&REV_06 Display Memory: 1792 MB Dedicated Memory: 32 MB Shared Memory: 1760 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: AUO219D Native Mode: 1920 x 1080(p) (60.037Hz) Output Type: Internal Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32 Driver File Version: 10.18.0010.3379 (English) Driver Version: 10.18.10.3379 DDI Version: 11.1 Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.3 Graphics Preemption: DMA Compute Preemption: Thread Miracast: Supported Hybrid Graphics GPU: Integrated Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 1/5/2014 23:29:12, 10591744 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4756-11CF-C07E-7735BBC2C735} Vendor ID: 0x8086 Device ID: 0x0416 SubSys ID: 0x157D1043 Revision ID: 0x0006 Driver Strong Name: oem7.inf:5f63e534dd929195:iHSWM_w81:10.18.10.3379:pci\ven_8086&dev_0416&subsys_157d1043 Rank Of Driver: 00DA0001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled Card name: NVIDIA GeForce GTX 880M Manufacturer: NVIDIA Chip type: GeForce GTX 880M DAC type: Integrated RAMDAC Device Type: Render-Only Device Device Key: Enum\PCI\VEN_10DE&DEV_1198&SUBSYS_157D1043&REV_A1 Display Memory: 8077 MB Dedicated Memory: 3981 MB Shared Memory: 4096 MB Current Mode: n/a Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 9.18.0013.3260 (English) Driver Version: 9.18.13.3260 DDI Version: 11 Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.3 Graphics Preemption: DMA Compute Preemption: DMA Miracast: Not Supported by Graphics driver Hybrid Graphics GPU: Discrete Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 2/2/2014 06:06:30, 18224080 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: n/a Vendor ID: 0x10DE Device ID: 0x1198 SubSys ID: 0x157D1043 Revision ID: 0x00A1 Driver Strong Name: oem10.inf:0f066de3689903a1:Section270:9.18.13.3260:pci\ven_10de&dev_1198&subsys_157d1043 Rank Of Driver: 00DA0001 Video Accel: n/a DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT Deinterlace Caps: n/a D3D9 Overlay: n/a DXVA-HD: n/a DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_1043157D&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.7164 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/24/2014 06:20:08, 3853016 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_1043157D&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.7164 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 1/24/2014 06:20:08, 3853016 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.7164 (English) Driver Attributes: Final Retail Date and Size: 1/24/2014 06:20:08, 3853016 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF --------------------- Video Capture Devices Number of Devices: 1 --------------------- FriendlyName: USB2.0 HD UVC WebCam Location: Front SymbolicLink: \\?\usb#vid_04f2&pid_b414&mi_00#6&a451efb&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global Manufacturer: Microsoft HardwareID: USB\VID_04F2&PID_B414&REV_6962&MI_00,USB\VID_04F2&PID_B414&MI_00 DriverDesc: USB Video Device DriverProvider: Microsoft DriverVersion: 6.3.9600.16384 DriverDateEnglish: 6/21/2006 00:00:00 DriverDateLocalized: 2006-06-21 12:00:00 AM Service: usbvideo Class: Image DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF} ProblemCode: No Problem BusReportedDeviceDesc: USB2.0 HD UVC WebCam Parent: USB\VID_04F2&PID_B414\0x0001 DriverProblemDesc: n/a UpperFilters: n/a LowerFilters: n/a Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp ContainerCategory: Imaging ------------------- DirectInput Devices ------------------- Device Name: ?? Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: ?? Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: ASUS Wireless Radio Control Attached: 1 Controller ID: 0x0 Vendor/Product ID: n/a FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC531 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC531 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC531 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC531 FF Driver: n/a Device Name: ?? HID ????????? Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0xFEEB, 0xDEEF FF Driver: n/a Device Name: G700s Rechargeable Gaming Mouse Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC07C FF Driver: n/a Device Name: G700s Rechargeable Gaming Mouse Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC07C FF Driver: n/a Device Name: G700s Rechargeable Gaming Mouse Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC07C FF Driver: n/a Poll w/ Interrupt: No | ||
 | BLACK SCREEN after launch all info provided plz help(2) | August-7-2014 10:07 AM PDT (8 years ago) |
| Ossirian, See if enabling vertical sync helps. In the D3Prefs.txt file, change Vsync "0" to Vsync "1" _________________________________________________________ I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time Saturday 10 am - 7 pm Pacific Time Feedback? - https://www.surveymonkey.com/s/Omrakos | ||
