Avatar of Samurai #2577
Samurai #2577
Game crashes when playing or just standing in town(1)Category: Technical SupportJuly-28-2014 12:04 AM PDT (8 years ago) Go to Blizzard forum post
I am tired of this error, in last 2 hours my game crashed 7 times..

Now dont come to me with the things like update your driver, windows sp1, etc etc.

I have good desktop comuter, have all the latest drivers, NO OTHER GAME CRASHES AT all, processor, graphic temperatures are low even under heavy stress.

I have repaired the game, no errors were found, my 32 GB of ram is without error, all drivers are final.

I have deleted Blizzard enterteinment TEMP folder, i have deleted PTR, i have changed sound to stereo low performance since one blue said it could be an issue, and it still crashes..

I have the logs in blizzard directory, and i have send them.

2014-07-27 21.08.46 -
-------------------------------
2014.07.27 21:05:22.498550800 Disabling loading screen for 1
2014.07.27 21:05:33.000396200 >>> Hector GamesListener::OnGameMemberRemoved gameId=channel_id { high: 432345578514943948 low: 17119844950161796064 } member={ m_id: 2:200004433:5a1bb7, battletag: iScream#2157, roles: 1, 101, permissions: 199586, attrs: { } } reason=3
2014.07.27 21:05:33.000969800 >>> Hector UpdateFullPartyOpenOrClose party is not full - restoring to ASK_TO_JOIN(3)
2014.07.27 21:05:33.001041500 >>> Hector BnetParty::CloseStatusChange_SetJoinPermission newPartyJoinPermission=ASK_TO_JOIN(3)
2014.07.27 21:05:33.332691800 >>> Hector BnetParty::CloseStatusChange_SetPrivacyLevelCallback code=0 old=CLOSED(1) new=ASK_TO_JOIN(3)
2014.07.27 21:05:57.853726500 Disabling loading screen for 1
2014.07.27 21:05:59.973454200 Disabling loading screen for 1
2014.07.27 21:06:00.857514200 Disabling loading screen for 1
2014.07.27 21:06:01.934768200 Disabling loading screen for 1
2014.07.27 21:06:03.040194500 Disabling loading screen for 1
2014.07.27 21:06:04.203438200 Disabling loading screen for 1
2014.07.27 21:06:07.008356500 >>> Hector GamesListener::OnGameMemberAdded gameId=channel_id { high: 432345578514943948 low: 17119844950161796064 } member={ m_id: 2:200004433:a1c81a, battletag: Nightwulf#2969, roles: 100, 1, permissions: 199552, attrs: { } }
2014.07.27 21:06:07.434573800 >>> Hector UpdateFullPartyOpenOrClose party is full - closing now.
2014.07.27 21:06:07.434685200 >>> Hector BnetParty::SetJoinPermissionPreviousToClose token=4 new=ASK_TO_JOIN(3) old=ASK_TO_JOIN(3) UpdateFullPartyOpenOrClose_Close_JoinPermission_PreviousToClose
2014.07.27 21:06:07.434745500 >>> Hector BnetParty::CloseStatusChange_SetJoinPermission newPartyJoinPermission=CLOSED(1)
2014.07.27 21:06:07.488603500 >>> Hector BnetParty::CloseStatusChange_SetPrivacyLevelCallback code=0 old=ASK_TO_JOIN(3) new=CLOSED(1)
2014.07.27 21:06:18.160787200 Disabling loading screen for 1
2014.07.27 21:06:18.165176800 Disabling loading screen for 1
2014.07.27 21:06:20.369361200 Disabling loading screen for 1
2014.07.27 21:06:23.382740800 Disabling loading screen for 1
2014.07.27 21:06:25.227227200 Disabling loading screen for 1
2014.07.27 21:06:29.521056200 Disabling loading screen for 1
2014.07.27 21:06:38.323957200 Disabling loading screen for 1
2014.07.27 21:06:42.072522800 Disabling loading screen for 1
2014.07.27 21:06:53.761910200 Disabling loading screen for 1
2014.07.27 21:06:56.950570800 Disabling loading screen for 1
2014.07.27 21:07:26.314825200 Disabling loading screen for 1
2014.07.27 21:07:26.849357500 Disabling loading screen for 1
2014.07.27 21:07:31.697334200 Disabling loading screen for 1
2014.07.27 21:07:36.950394800 Disabling loading screen for 1
2014.07.27 21:07:55.807835500 Disabling loading screen for 1
2014.07.27 21:07:56.195713200 Disabling loading screen for 1
2014.07.27 21:08:07.572332200 Disabling loading screen for 1
2014.07.27 21:08:08.858232500 Disabling loading screen for 1
2014.07.27 21:08:16.840325200 Disabling loading screen for 1
2014.07.27 21:08:20.599959200 Disabling loading screen for 1
2014.07.27 21:08:21.043482200 Disabling loading screen for 1
2014.07.27 21:08:22.040979500 Disabling loading screen for 1
2014.07.27 21:08:22.498973800 Disabling loading screen for 1
2014.07.27 21:08:22.941779800 Disabling loading screen for 1
2014.07.27 21:08:31.623291500 Disabling loading screen for 1
2014.07.27 21:08:36.753880500 Disabling loading screen for 1
2014.07.27 21:08:39.734969500 Disabling loading screen for 1
2014.07.27 21:08:46.887058500 UnhandledExceptionFilter
2014.07.27 21:08:46.913051200 Saved dump file to 'F:\Games\Diablo III\App-0.dmp'
----------------------------------------------
<ERROR-0>
***** UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005)
</ERROR-0>

<STACK-0>
------------
Stack Crawl:
------------
DBG-ADDR<009B4947>("Diablo III.exe")
DBG-ADDR<00AE5DB1>("Diablo III.exe")
DBG-ADDR<00BB1253>("Diablo III.exe")
DBG-ADDR<00B85C73>("Diablo III.exe")
DBG-ADDR<009B6BA8>("Diablo III.exe")
DBG-ADDR<009B4947>("Diablo III.exe")
DBG-ADDR<009B6BA8>("Diablo III.exe")
DBG-ADDR<009B4947>("Diablo III.exe")
DBG-ADDR<009B6BA8>("Diablo III.exe")
DBG-ADDR<009B4947>("Diablo III.exe")
DBG-ADDR<008FAF64>("Diablo III.exe")
DBG-ADDR<008FC595>("Diablo III.exe")
DBG-ADDR<00AB782A>("Diablo III.exe")
DBG-ADDR<00AB83D6>("Diablo III.exe")
DBG-ADDR<0096CC66>("Diablo III.exe")
DBG-ADDR<010A20D2>("Diablo III.exe")
DBG-ADDR<0080E094>("Diablo III.exe")
DBG-ADDR<0132CCCA>("Diablo III.exe")
76AD338A kernel32.dll BaseThreadInitThunk+18
77E99F72 ntdll.dll RtlInitializeExceptionChain+99
77E99F45 ntdll.dll RtlInitializeExceptionChain+54
21 frames dumped

</STACK-0>
<MODULES-0>

2014-07-27 21.02.18
-------------------------------
2014.07.27 20:51:11.835717800 Disabling loading screen for 1
2014.07.27 20:51:15.513248500 Disabling loading screen for 1
2014.07.27 20:51:21.455267200 Disabling loading screen for 1
2014.07.27 20:51:24.533890800 Disabling loading screen for 1
2014.07.27 20:51:43.966664200 Disabling loading screen for 1
2014.07.27 20:51:51.186984200 Disabling loading screen for 1
2014.07.27 20:51:53.748644800 Disabling loading screen for 1
2014.07.27 20:52:08.919084800 Disabling loading screen for 1
2014.07.27 20:52:16.456987800 Disabling loading screen for 1
2014.07.27 20:52:17.377844200 Disabling loading screen for 1
2014.07.27 20:52:17.459860200 Disabling loading screen for 1
2014.07.27 20:52:19.335225800 Disabling loading screen for 1
2014.07.27 20:52:22.838699200 Disabling loading screen for 1
2014.07.27 20:52:23.978818800 Disabling loading screen for 1
2014.07.27 20:52:36.927031500 Disabling loading screen for 1
2014.07.27 20:52:44.922606800 Disabling loading screen for 1
2014.07.27 20:53:34.923608800 Disabling loading screen for 1
2014.07.27 20:53:48.626169500 Disabling loading screen for 1
2014.07.27 20:54:04.551115500 Disabling loading screen for 1
2014.07.27 20:54:05.528100800 Disabling loading screen for 1
2014.07.27 20:54:11.620459500 Disabling loading screen for 1
2014.07.27 20:54:13.468032800 Disabling loading screen for 1
2014.07.27 20:54:40.536870800 Disabling loading screen for 1
2014.07.27 20:54:46.215583500 Disabling loading screen for 1
2014.07.27 20:54:51.003502200 Disabling loading screen for 1
2014.07.27 20:55:02.341567500 Disabling loading screen for 1
2014.07.27 20:55:02.560932800 Disabling loading screen for 1
2014.07.27 20:55:04.997787200 Disabling loading screen for 1
2014.07.27 20:55:33.576831500 Disabling loading screen for 1
2014.07.27 20:55:33.779729500 Disabling loading screen for 1
2014.07.27 20:55:34.296590200 Disabling loading screen for 1
2014.07.27 20:55:36.143391800 Disabling loading screen for 1
2014.07.27 20:55:48.347523800 Enabling loading screen for 4
2014.07.27 20:55:48.349173200 Disposing UI for World
2014.07.27 20:55:48.599480200 Disabling loading screen for 1
2014.07.27 20:55:50.640555200 Disabling loading screen for 1
2014.07.27 20:55:50.703608200 Disabling loading screen for 2
2014.07.27 20:55:50.703766500 Disabling loading screen for 4
2014.07.27 20:55:50.974234200 Disabling loading screen for 1
2014.07.27 20:55:56.381536500 Disabling loading screen for 1
2014.07.27 20:56:00.880427500 >>> Hector BnetGuild::RequestGuildNewsList_TryRequestNow guildId=117657 wasNewNewsAvailable=0 isUserInitiated=0 waitedMs=0
2014.07.27 20:56:00.880568500 SendGuildMessage hero:Hector id:69 count:0
2014.07.27 20:58:46.668602800 Client Disposed world.
2014.07.27 20:58:46.668736500 Client Disposed world.
2014.07.27 20:59:10.654713500 Disabling loading screen for 1
2014.07.27 20:59:10.874870800 Disabling loading screen for 1
2014.07.27 20:59:23.655686500 Disabling loading screen for 1
2014.07.27 21:00:13.168002500 Disabling loading screen for 1
2014.07.27 21:00:20.559803200 Disabling loading screen for 1
2014.07.27 21:00:24.873309500 Disabling loading screen for 1
2014.07.27 21:00:43.094060200 Disabling loading screen for 1
2014.07.27 21:01:07.334637200 Disabling loading screen for 1
2014.07.27 21:01:38.817860500 Disabling loading screen for 1
2014.07.27 21:02:03.113942200 Disabling loading screen for 1
2014.07.27 21:02:18.522068800 UnhandledExceptionFilter
2014.07.27 21:02:18.548508500 Saved dump file to 'F:\Games\Diablo III\App-0.dmp'
----------------------------------------------
<ERROR-0>
***** UNHANDLED EXCEPTION: ACCESS_VIOLATION (c0000005)
</ERROR-0>

<STACK-0>
------------
Stack Crawl:
------------
DBG-ADDR<00B63F9D>("Diablo III.exe")
DBG-ADDR<00B6403F>("Diablo III.exe")
DBG-ADDR<00B64020>("Diablo III.exe")
DBG-ADDR<00B64020>("Diablo III.exe")
DBG-ADDR<00B65585>("Diablo III.exe")
DBG-ADDR<0096C263>("Diablo III.exe")
DBG-ADDR<0096C4A2>("Diablo III.exe")
DBG-ADDR<0096CF8A>("Diablo III.exe")
DBG-ADDR<010A20D2>("Diablo III.exe")
DBG-ADDR<0080E094>("Diablo III.exe")
DBG-ADDR<0132CCCA>("Diablo III.exe")
76AD338A kernel32.dll BaseThreadInitThunk+18
77E99F72 ntdll.dll RtlInitializeExceptionChain+99
77E99F45 ntdll.dll RtlInitializeExceptionChain+54
14 frames dumped

</STACK-0>
<MODULES-0>
------------------------------------------------------------------------------

2014-07-27 20.35.57
-------------------------------
2014.07.27 20:23:38.839771100 >>> Hector GameSession promoted to public.
2014.07.27 20:23:39.866855100 Initializing client world a3dun_hub_keep...
2014.07.27 20:23:39.888357100 >>> Hector BnetParty::Games_GameSessionNowInProgressEvent::SetMemberAttribute_GameId game_id { factoryId: 12504895732519008627 high: 432345578514943965 low: 17028957532303414915 }
2014.07.27 20:23:44.544907400 Disabling loading screen for 1
2014.07.27 20:23:44.598005400 Disabling loading screen for 1
2014.07.27 20:23:44.645252700 Disabling loading screen for 1
2014.07.27 20:23:44.780471100 Disabling loading screen for 1
2014.07.27 20:23:56.097090700 Disabling loading screen for 1
2014.07.27 20:24:20.372101700 >>> Hector GamesListener::OnGameMemberRemoved gameId=channel_id { high: 432345578514943965 low: 17028957532303414915 } member={ m_id: 2:200004433:4dd846, battletag: Hurrykane#2560, roles: 100, 1, permissions: 199552, attrs: { } } reason=1
2014.07.27 20:24:24.362363700 >>> Hector GamesListener::OnGameMemberAdded gameId=channel_id { high: 432345578514943965 low: 17028957532303414915 } member={ m_id: 2:200004433:55e565, battletag: Wiśmistrz#2624, roles: 100, 1, permissions: 199552, attrs: { } }
2014.07.27 20:24:24.362853400 >>> Hector UpdateFullPartyOpenOrClose party is full - closing now.
2014.07.27 20:24:24.362916100 >>> Hector BnetParty::SetJoinPermissionPreviousToClose token=113 new=ASK_TO_JOIN(3) old=ASK_TO_JOIN(3) UpdateFullPartyOpenOrClose_Close_JoinPermission_PreviousToClose
2014.07.27 20:24:24.362973400 >>> Hector BnetParty::CloseStatusChange_SetJoinPermission newPartyJoinPermission=CLOSED(1)
2014.07.27 20:24:24.473113100 >>> Hector BnetParty::CloseStatusChange_SetPrivacyLevelCallback code=0 old=ASK_TO_JOIN(3) new=CLOSED(1)
2014.07.27 20:24:31.121617700 Disabling loading screen for 1
2014.07.27 20:24:33.993778400 Initializing client world X1_LR_Level_01...
2014.07.27 20:27:15.209593100 Enabling loading screen for 4
2014.07.27 20:27:15.213081700 Disposing UI for World
2014.07.27 20:27:15.235594700 Disabling loading screen for 1
2014.07.27 20:27:19.913088100 Disabling loading screen for 1
2014.07.27 20:27:20.555090700 Disabling loading screen for 1
2014.07.27 20:27:20.965703700 Disabling loading screen for 1
2014.07.27 20:27:20.994522100 Disabling loading screen for 2
2014.07.27 20:27:20.994662100 Disabling loading screen for 4
2014.07.27 20:27:29.575163100 Disabling loading screen for 1
2014.07.27 20:27:30.109237700 Disabling loading screen for 1
2014.07.27 20:27:50.625976100 Disabling loading screen for 1
2014.07.27 20:28:32.988660100 Disabling loading screen for 1
2014.07.27 20:28:33.211919400 Disabling loading screen for 1
2014.07.27 20:28:33.431791700 Disabling loading screen for 1
2014.07.27 20:28:54.811043400 Disabling loading screen for 1
2014.07.27 20:28:56.727798100 Disabling loading screen for 1
2014.07.27 20:29:07.622186700 Disabling loading screen for 1
2014.07.27 20:29:09.944364400 Disabling loading screen for 1
2014.07.27 20:29:11.658298100 Disabling loading screen for 1
2014.07.27 20:30:16.672646100 Disabling loading screen for 1
2014.07.27 20:30:41.265340400 Disabling loading screen for 1
2014.07.27 20:30:46.609117100 Disabling loading screen for 1
2014.07.27 20:31:10.811408100 Disabling loading screen for 1
2014.07.27 20:31:20.913784700 Disabling loading screen for 1
2014.07.27 20:31:46.198902400 >>> Hector GamesListener::OnGameMemberRemoved gameId=channel_id { high: 432345578514943965 low: 17028957532303414915 } member={ m_id: 2:200004433:55e565, battletag: Wiśmistrz#2624, roles: 100, 1, permissions: 199552, attrs: { } } reason=1
2014.07.27 20:31:46.199538100 >>> Hector UpdateFullPartyOpenOrClose party is not full - restoring to ASK_TO_JOIN(3)
2014.07.27 20:31:46.199630100 >>> Hector BnetParty::CloseStatusChange_SetJoinPermission newPartyJoinPermission=ASK_TO_JOIN(3)
2014.07.27 20:31:46.361483400 >>> Hector BnetParty::CloseStatusChange_SetPrivacyLevelCallback code=0 old=CLOSED(1) new=ASK_TO_JOIN(3)
2014.07.27 20:31:57.882307700 >>> Hector GamesListener::OnGameMemberAdded gameId=channel_id { high: 432345578514943965 low: 17028957532303414915 } member={ m_id: 2:200004433:16663b7, battletag: mcc49#2348, roles: 100, 1, permissions: 199552, attrs: { } }
2014.07.27 20:31:59.118594400 >>> Hector UpdateFullPartyOpenOrClose party is full - closing now.
2014.07.27 20:31:59.118704400 >>> Hector BnetParty::SetJoinPermissionPreviousToClose token=114 new=ASK_TO_JOIN(3) old=ASK_TO_JOIN(3) UpdateFullPartyOpenOrClose_Close_JoinPermission_PreviousToClose
2014.07.27 20:31:59.118769400 >>> Hector BnetParty::CloseStatusChange_SetJoinPermission newPartyJoinPermission=CLOSED(1)
2014.07.27 20:31:59.179842700 >>> Hector BnetParty::CloseStatusChange_SetPrivacyLevelCallback code=0 old=ASK_TO_JOIN(3) new=CLOSED(1)
2014.07.27 20:32:10.157035100 Disabling loading screen for 1
2014.07.27 20:32:35.273026100 Disabling loading screen for 1
2014.07.27 20:32:37.596994400 Disabling loading screen for 1
2014.07.27 20:33:16.660829400 Disabling loading screen for 1
2014.07.27 20:33:18.521440100 Disabling loading screen for 1
2014.07.27 20:33:18.886699400 Disabling loading screen for 1
2014.07.27 20:33:23.495230100 Disabling loading screen for 1
2014.07.27 20:33:24.398112100 Disabling loading screen for 1
2014.07.27 20:33:25.412309100 Disabling loading screen for 1
2014.07.27 20:33:43.937272700 Disabling loading screen for 1
2014.07.27 20:33:44.361726400 Disabling loading screen for 1
2014.07.27 20:33:57.707097400 Disabling loading screen for 1
2014.07.27 20:33:58.057293700 Disabling loading screen for 1
2014.07.27 20:34:12.712742700 Disabling loading screen for 1
2014.07.27 20:34:17.228219700 Disabling loading screen for 1
2014.07.27 20:35:00.749606100 Disabling loading screen for 1
2014.07.27 20:35:00.755058700 Disabling loading screen for 1
2014.07.27 20:35:02.279062400 Disabling loading screen for 1
2014.07.27 20:35:05.525472400 Disabling loading screen for 1
2014.07.27 20:35:05.615179100 Disabling loading screen for 1
2014.07.27 20:35:13.874426100 Disabling loading screen for 1
2014.07.27 20:35:26.521026400 Disabling loading screen for 1
2014.07.27 20:35:26.944178100 Disabling loading screen for 1
2014.07.27 20:35:27.164527400 Disabling loading screen for 1
2014.07.27 20:35:57.665252700 ERROR: UI ERROR: Failed to find UIID
----------------------------------------------

GetLastError() = 183
Cannot create a file when that file already exists.

<ERROR-0>
<no message>
</ERROR-0>

2014.07.27 20:35:57.666190700 de activate app 0 iconic 0
2014.07.27 20:35:57.795979100 UnhandledExceptionFilter
2014.07.27 20:35:57.829699400 Saved dump file to 'F:\Games\Diablo III\App-0.dmp'
----------------------------------------------

***** UNHANDLED EXCEPTION: NONCONTINUABLE_EXCEPTION (c0000025)

<STACK-0>
------------
Stack Crawl:
------------
DBG-ADDR<012EDFB2>("Diablo III.exe")
DBG-ADDR<012E34DD>("Diablo III.exe")
DBG-ADDR<012E39B0>("Diablo III.exe")
DBG-ADDR<008F524E>("Diablo III.exe")
DBG-ADDR<008FAC54>("Diablo III.exe")
DBG-ADDR<008FACE2>("Diablo III.exe")
DBG-ADDR<008FC203>("Diablo III.exe")
DBG-ADDR<00AB782A>("Diablo III.exe")
DBG-ADDR<00AB8512>("Diablo III.exe")
DBG-ADDR<0096CC66>("Diablo III.exe")
DBG-ADDR<010A20D2>("Diablo III.exe")
DBG-ADDR<0080E094>("Diablo III.exe")
DBG-ADDR<0132CCCA>("Diablo III.exe")
76AD338A kernel32.dll BaseThreadInitThunk+18
77E99F72 ntdll.dll RtlInitializeExceptionChain+99
77E99F45 ntdll.dll RtlInitializeExceptionChain+54
16 frames dumped

</STACK-0>


THERE ARE DIFFERENT KIND OF ERRORS, THIS BUGGY GAME IS UNPLAYABLE AT THIS VERY MOMENT. Can you please tell me what is going on or what should i do ? I have to stop playing this game for now, because i cant play when i get crashes when in rifts all the time or doing bounties..

THANK YOU FOR YOUR HELP



IF YOU NEED THIS FILES I CAN UPLOAD THEM TO YOU ONE MORE TIME. THEY ARE IN
ReportedBugs directory JESUS!!!
Avatar of Delmoryth
Delmoryth
Game crashes when playing or just standing in town(2)July-28-2014 3:40 AM PDT (8 years ago) Go to Blizzard forum post
Hello Samurai,

I can see you get mostly 2 different errors, and none of them seem to be related to any "bug" of the game. Game crashes can happen for a lot of reasons, and they don't always mean that the game is buggy or anything like that.

Try deleting the following folder:
Diablo III\Data_D3\PC\MPQs\Cache\

Keep in mind that after doing this, the game might need a bit longer to start.

If the issue persists, do the following:
- Uninstall Diablo III.
- Delete Battle.net Cache folder.
- Delete Battle.net Tools folder.
- If you use any software related to Diablo III, uninstall it completely.
- Run a Scandisk and Defrag to make sure there are no corrupted sectors on your hard drive.
- Reinstall the game.

Also, as I explained in the other thread you were posting it, please avoid writing all caps on the forums. It is seen as shouting on the internet and it goes against the Code of Conduct.

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