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TobiasMadsen #2572
Diablo 3 Blackscreen error(1)Category: Technical SupportJuly-16-2014 8:46 AM PDT (8 years ago) Go to Blizzard forum post
I Just downloaded diablo 3 on my new pc with windows 8. But when i start the game i can hear the sounds and see the diablo mouse but cant see anything else. Cant even find my D3Prefs.txt
PLS HELP
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Omrakos
Diablo 3 Blackscreen error(3)July-16-2014 11:05 AM PDT (8 years ago) Go to Blizzard forum post
@TEXTMONSTER,

Your specs indicate Windows 8.1 in use.

@TobiasMadsen

I can't tell what release of the OS you have as you just said Windows 8 which could be 8.1

There's a Microsoft hotfix that addresses a bug in the OS that can cause this symptom.

http://support.microsoft.com/kb/2958266

Microsoft also recommends making sure this hotfix has been installed as well.

http://support.microsoft.com/kb/2962409

Give these a try and see if it helps.

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Omrakos
Diablo 3 Blackscreen error(5)July-16-2014 6:19 PM PDT (8 years ago) Go to Blizzard forum post
TobiasMadsen,

If you mean you've installed the hotfixes above, locate your D3prefs.txt file in your My Documents\Diablo III folder and edit this line:

Vsync "0"

to

Vsync "1"

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