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Kyosji #1933
Password recovery for Diablo 2(1)Category: Technical SupportJanuary-3-2014 4:16 PM PST (9 years ago) Go to Blizzard forum post
Yeah, I know this is Diablo 3, but I can't seem to get to a place with Battle.net to post my request there.

I am attempting to recover my password for my old D2 account, but I can't seem to remember my password. I've used the password recovery in game, but it is not sending me the e-mail to change it.

Can anyone from Blizzard help me out here?
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Omrakos
Password recovery for Diablo 2(5)January-3-2014 6:41 PM PST (9 years ago) Go to Blizzard forum post
Kyosji,

What's the Diablo II account name and what realm is it on?

Update - actually, it looks like you've already posted on the legacy tech forum and I've answered you there.

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[Post edited one time, last edit by Omrakos at January-3-2014 6:44 PM PST (9 years ago)]
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Omrakos
Password recovery for Diablo 2(9)June-7-2014 4:15 PM PDT (9 years ago) Go to Blizzard forum post
Beefytitty,

Check your email client's inbox and any junk or spam boxes it may use. I see a recovery email with a temp password was sent nearly an hour ago to the email address you're posting in here with.

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Omrakos
Password recovery for Diablo 2(11)June-7-2014 4:26 PM PDT (9 years ago) Go to Blizzard forum post
Beefytitty,

I can only go by what I see. An email was sent.

System\LastRecovery = 2014-06-07 22:24:23 UTC

This means a password email was sent. The account hasn't been accessed since it went out so no one has intercepted it or anything.

In addition to turning off junk filters, please add the following four email addresses to your "Safe" list, "Contact" list, or the equivalent for your mail service, so that you will be guaranteed to receive any email sent from these addresses:
1. account.password.recovery@useast.battle.net
2. no.reply@useast.battle.net
3. account.password.recovery@uswest.battle.net
4. no.reply@uswest.battle.net

If you needed to add these addresses, go ahead and submit another request as you did before.

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Omrakos
Password recovery for Diablo 2(13)June-7-2014 4:53 PM PDT (9 years ago) Go to Blizzard forum post
Beefytitty,

You wouldn't get the first confirmation email if the account wasn't registered to you.

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Omrakos
Password recovery for Diablo 2(15)June-7-2014 5:09 PM PDT (9 years ago) Go to Blizzard forum post
Beefytitty,

I can try helping via email. Sending you one now.

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Saturday 10 am - 7 pm Pacific Time
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Omrakos
Password recovery for Diablo 2(18)June-10-2014 11:32 AM PDT (9 years ago) Go to Blizzard forum post
VapoR,

I'm going to have to direct you to the correct forum for issues with our Classic games as this one is just for Diablo III and I'd rather not get requests for help with Diablo II in here.

http://us.battle.net/en/forum/12790219/

When you make your post, be sure to list the realm and Diablo II account name involved.

_________________________________________________________
I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
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Omrakos
Password recovery for Diablo 2(20)July-1-2014 11:25 AM PDT (8 years ago) Go to Blizzard forum post
Brotherwolf,

I'm going to have to direct you to the correct forum for issues with our Classic games as this one is just for Diablo III and I'd rather not get requests for help with Diablo II in here.

http://us.battle.net/en/forum/12790219/

When you make your post, be sure to list the realm and Diablo II account name involved.

_________________________________________________________
I'm available in the forums Tuesday - Friday, 11 am - 8 pm Pacific Time
Saturday 10 am - 7 pm Pacific Time
Feedback? - https://www.surveymonkey.com/s/Omrakos
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