 | DC from BNet after today's maintenance(1) | Category: Technical SupportApril-30-2014 2:58 AM PDT (9 years ago)  |
| Greets, Since today's maintenance, the game starts to disconnect me from Battlenet while playing, about every 10 to 20 minutes, which makes it pretty much impossible to play, esp. on HC. I've never had any Issues before. Anyone else experiencing the same crap? | ||
 | DC from BNet after today's maintenance(8) | April-30-2014 3:45 AM PDT (9 years ago) |
| Hey guys, We're seeing a slow but steady stream of similar reports here, on Twitter and in our ticket queues. I just tested it myself and didn't have any issues so we need to see if there's a pattern to this. If you're currently experiencing regular disconnections in Diablo III, could you post below with the following information:
If we need any more information, we'll let you know. Thanks! __________________________________ Please click here to give me your feedback on this post! Join us for a friendly match of Hearthstone, our fast-paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free. | ||
| DC from BNet after today's maintenance(24) | April-30-2014 4:05 AM PDT (9 years ago) |
OK, I've changed the list of details we need from you guys in order to investigate:
Thanks! __________________________________ Please click here to give me your feedback on this post! Join us for a friendly match of Hearthstone, our fast-paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free. | ||
| DC from BNet after today's maintenance(44) | April-30-2014 4:37 AM PDT (9 years ago) |
A traceroute to 213.155.155.233?? or battle.net? My apologies, I should have included an instructional link. battle.net/support/article/496 Thanks. __________________________________ Please click here to give me your feedback on this post! Join us for a friendly match of Hearthstone, our fast-paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free. | ||
| DC from BNet after today's maintenance(46) | April-30-2014 4:41 AM PDT (9 years ago) |
I went through live chat, and they told me to delete the battlenet folder in program data, lets see if this helps.. Please let us know how it goes. While the chances of this being client-based are pretty low, it may also be worth trying a scan and repair through the Battle.net Desktop App. __________________________________ Please click here to give me your feedback on this post! Join us for a friendly match of Hearthstone, our fast-paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free. | ||
| DC from BNet after today's maintenance(52) | April-30-2014 4:58 AM PDT (9 years ago) |
Where do you do that at? I looked all over. :D Hey Psych. Exit the game, go to the Desktop App and select Diablo III. There should be an 'Options' drop-down menu and from there you can select 'Scan and Repair'. =) __________________________________ Please click here to give me your feedback on this post! Join us for a friendly match of Hearthstone, our fast-paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free. | ||
| DC from BNet after today's maintenance(56) | April-30-2014 5:13 AM PDT (9 years ago) |
| Thanks for all of your reports so far guys. Please don't forget to include those traceroutes! =) __________________________________ Please click here to give me your feedback on this post! Join us for a friendly match of Hearthstone, our fast-paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free. | ||
| DC from BNet after today's maintenance(98) | April-30-2014 7:26 AM PDT (9 years ago) |
Something new i can do or try? Thanks a lot for trying but we don't have anything for you right now other than the obvious, restart computer and router. Try wired connection if currently using Wi-Fi and disable all anti-virus and security programs. We'll let you know when we have more. __________________________________ Please click here to give me your feedback on this post! Join us for a friendly match of Hearthstone, our fast-paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free. | ||
| DC from BNet after today's maintenance(105) | April-30-2014 7:42 AM PDT (9 years ago) |
| OK, could you guys try leaving all public/general/trade chat channels to see if the situation improves at all? Let us know how it goes. Thanks! __________________________________ Please click here to give me your feedback on this post! Join us for a friendly match of Hearthstone, our fast-paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free. | ||
 | DC from BNet after today's maintenance(227) | May-1-2014 1:15 AM PDT (9 years ago) |
| Hello everyone, We're continuing to look into this issue for you at this time, I don't have any more updates just yet but this is still being worked on, and as soon as we get any more info we'll let you know. ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| DC from BNet after today's maintenance(239) | May-2-2014 2:45 AM PDT (9 years ago) |
| Hey guys. Another brief update for you, this has now been escalated to the development team for further investigation. Due to time-zone differences our updates may be a little delayed but we'll do our best to keep you posted on the situation. Once again I'd like to echo the possible workaround of leaving all general/trade/public/class etc. chat channels in the game to see if it improves matters for you. Thanks a lot for your patience while this complex issue is being investigated. __________________________________ Please click here to give me your feedback on this post! Join us for a friendly match of Hearthstone, our fast-paced strategy card game! Visit http://battle.net/tryhearthstone to download the game for free. | ||
