 | Locked out of my account(1) | Category: Technical SupportNovember-9-2013 8:39 AM PST (9 years ago)  |
| I am posting from my sons account. I need help, I've been locked out of my game for over a week. I lost my cell phone with the authenticator and sms on it. I have submitted a request through the support site twice to get the authenticator removed, even sent my CA drivers license but I never get a response. I tried to open a support ticket to get a tech to contact me (40998598) but have no response from that as well. Any help would be appreciated. locked account: Prology#1426 | ||
 | Locked out of my account(3) | November-12-2013 6:55 PM PST (9 years ago) |
| Predator, I'm not seeing any support tickets made with that Battle.net account. The last one reported was back on 5/18/2012. As we can't really do anything for an account when it comes to security or billing issues in a public forum, I'd suggest you contact them via phone or the live web chat system when those options are available to you. The support ticket submission system will let you know if they are or not. In checking the ticket number you listed, it was from another Battle.net account and was for a web chat session on 11/7/2013. The ticket was closed though as the representative handling it logged the following. "Customer did not respond. Disconnected at start of chat." so they were never able to talk to you apparently. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
