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Mèlvenor
Black Screen(1)Category: Technical SupportApril-11-2014 9:08 AM PDT (10 years ago) Go to Blizzard forum post
I just installed the Original Diablo 3 to my new laptop. When i press play the reaper of souls diablo icon pops up as it loads. Then i get a black screen with music in the background and all i can see is my mouse. How can i fix this?
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Omrakos
Black Screen(6)April-11-2014 2:11 PM PDT (10 years ago) Go to Blizzard forum post
Mèlvenor,

Can you post some information about your computer?

Could you also post your D3Prefs.txt file? It's located in the My Documents\Diablo III folder.

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Omrakos
Black Screen(16)April-14-2014 2:21 PM PDT (10 years ago) Go to Blizzard forum post
Juvyo,

Could you see if enabling Vertical Sync in-game has any effect please?

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Lurdlespor
Black Screen(33)December-20-2015 3:58 AM PST (8 years ago) Go to Blizzard forum post
This thread is from April of last year, so please create your own thread instead, and let us know what issue you're experiencing and please post a DxDiag report:
battle.net/support/en/article/obtaining-system-files

Thanks.
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