 | Hero list not loading because of an inactive account(1) | Category: Technical SupportMarch-27-2014 3:04 PM PDT (9 years ago)  |
| I haven't played Diablo III for a long time, so when I log in and press the play button the system does not load the hero list and I cannot see my characters. On the battle.net page when I say 'view profile' it gives a warning that the account is deactivated because it has not been used for a long time, and I have to login to Diablo III first. I donot understand what that means. Could you tell me how I can log in to Diablo III or solve this problem? | ||
 | Hero list not loading because of an inactive account(2) | March-27-2014 3:25 PM PDT (9 years ago) |
| tanyel , The Battle.net account you're posting from only has a Starter Edition created today so it has no characters yet. My guess is you used a different Battle.net account to register the original Diablo III game to. That's the account you'd need to be logging in with now. If you can't remember the account name, I suggest contacting our Billing Department for assistance in locating it. You'll need to provide them with the original Diablo III authentication key if you made a retail purchase of the game. This support article will lead you through the process of submitting a ticket, requesting a call back, or entering into a live web chat session.. _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
| Hero list not loading because of an inactive account(4) | March-27-2014 5:03 PM PDT (9 years ago) |
| Shank, Glad I could help. If you run across any more tech issues with the game, please let us know. Enjoy the game ! _________________________________________________________ I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time Please provide feedback! - https://www.surveymonkey.com/s/Omrakos | ||
