 | This was my E-mail to Blizz - W/ Responses(1) | Category: GeneralSeptember-29-2013 8:40 PM PDT (9 years ago)  |
| Earlier today I submitted a ticket directly to Blizzard's support team to hear from the horses mouth how they are going to treat customers with balances in the real money auction house, given their unilateral decision to remove the feature. Here is what I requested: "I would like you to allow me to transfer my Diablo 3 real money auction house balance of $210.06 out of the the auction house and either back into my bank account or into my Paypal account without a 15% transfer fee. The original terms I agreed to when i deposited my money into the auction house was that i would be able to purchase in game items with the balance I kept on the auction house. With your recent, unilateral decision to remove the auction house, you have completely changed these original terms and essentially made the money I have there obsolete. I feel robbed and cheated at this point and in order to be made whole I would like to have all of my money deposited onto this system refunded to my bank account or paypal without penalty. I paid good money for the game, that of which you can keep, but I feel it is not right to be cheated out of 15% because of a decision you made to change the whole reason I put my money into this game. There was no foreseeable reason for me to anticipate a complete removal of this feature, and so I feel I should have the right to withdraw my funds without said complications and penalties. This is a metaphor of how I see this situation: I deposit money into an eBay account under the premise that it can be used to buy merchandise on EBay. 6 months later Ebay automatically announces that you will no longer be able to buy any merchandise through that system and, furthermore, will charge you upwards of 15% to get your money refunded. That is wrong. You wanted to give us enough time to "get our affairs in order," now I need the method of doing so. Please respond to your plans on helping me extract the real money I dumped into your game for the sole purpose of buying items, given your company's unilateral decision to make those funds essentially worthless." I will continually post updates about Blizzard's response in this forum post. EDIT Here is Blizzard's response. We'll have to take the 15% haircut. Hello Daniel, My name is Daniel, and I have read over your ticket and will do my absolute best to take care of this for you. I am sorry However I am not able to assist you in transfering your funds with out a fee or processing a refund for the balances you have purchaed, the most recent being in Sept of Last year a full year ago. The stipulations of the auction house were agreed upon, while agreeing to the Auction House Terms of Use. http://us.blizzard.com/en-us/company/legal/d3rmah_tou.html Section 1 B THE AUCTION HOUSE. Blizzard reserves the right to change, modify, suspend, terminate and/or otherwise discontinue Diablo and the Auction House (including, without limitation, any aspect, feature or functionality of the Auction House), and Blizzard shall have the right to enforce this Auction House TOU in its sole and absolute discretion. Section 7 B AUCTION HOUSE FEES. Transfer Fee. If you, as the seller, decide to receive the proceeds of a sale anywhere besides your Battle.net Balance, you will be charged an additional fee (the “Transfer Feeâ€). To calculate the amount of the applicable Transfer Fee, please visit http://us.battle.net/support/en/article/4800048. Section 13 SUSPENSION OR TERMINATION OF THE AUCTION HOUSE. At any time, Blizzard may suspend, cancel, or terminate any Auction House for any reason with or without notice to you. All of these things are part of the agreement you had to agree to before you were allowed to use the auction house. Feel free to reopen this ticket if you have any other questions for me. Customer Services Blizzard Entertainment battle.net/support | ||
 | This was my E-mail to Blizz - W/ Responses(94) | September-30-2013 6:03 PM PDT (9 years ago) |
| Hi all, Lylirra has previously commented on the issue and her response can be found here. As stated there, we are still working out the details regarding the dissolution of the AH. We understand there are a number of questions out there regarding the removal of the Auction Houses, and we want to share that information with you as soon as we have it. As ever, if you have any specific questions or concerns regarding your account, you are always welcome to reach out to us through the support portal. As we have no other information to share at this time, this thread will now be locked. Thank you for your understanding and your continued patience. | ||
