 | Can't create a game.(1) | Category: Technical SupportMarch-21-2014 2:57 PM PDT (9 years ago)  |
| I can login to the game but whenever I try to create a game, I get stuck at the loading screen for 2-3 minutes and get kicked back to the selection menu. Been having this since today, the game was running fine yesterday and no changes to my system happened whatsoever. Any ideas are appreciated. Win7 x64bit. UK Thanks! | ||
 | Can't create a game.(5) | March-24-2014 4:47 PM PDT (9 years ago) |
| Hello, Can you please go to your Diablo III installation folder, then Data_D3, PC and then MPQs and in there, remove the Cache directory. If that doesn't help, can you try checking these network options: eu.battle.net/support/en/article/network-card-support Then try again? ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Can't create a game.(8) | March-24-2014 4:56 PM PDT (9 years ago) |
| Can you try a DNS flush and router restart, then see what happens? eu.battle.net/support/en/article/ip-release-renew-and-flush-dns If that doesn't work, can you try the Scan and Repair option on the desktop app? If you're still getting issues after that, can you check your security software, and make sure that the Diablo III launcher and Diablo III both have exceptions made in your firewall? ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Can't create a game.(10) | March-24-2014 5:14 PM PDT (9 years ago) |
| Could I ask for this info so we can take a closer look? ISP : Town and Country : And a pathping : eu.battle.net/support/en/article/running-a-pathping-test Thanks ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Can't create a game.(12) | March-24-2014 5:23 PM PDT (9 years ago) |
| The pathping seems quite incomplete, is that the entire pathping to our game servers? ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
| Can't create a game.(14) | March-24-2014 5:26 PM PDT (9 years ago) |
| It seems like something's blocking it from completing, I'm sorry but since you're using a uni connection there's not much I can really advise right now, other than to let your network admins know about this, and maybe tell them about the ports required for Diablo: eu.battle.net/support/en/article/firewall-proxy-router-and-port-configuration ___________________________________ Let me know how I'm doing! https://www.surveymonkey.com/s/Lurdlespor | ||
