Avatar of Koyuki
Koyuki
Pre-order problem(1)Category: Technical SupportMarch-24-2014 3:33 PM PDT (9 years ago) Go to Blizzard forum post
I would like to play Diablo III: Reaper of Souls and havent bin playing for 2 years.

when I wanted to pre-order the game, I could not initially log in, and it dawned on me that my account was hacked.

I just recover your account and gone through account and computer security page. I reset my password through Battle.net. and added sms and mobile authenticator.

So the problem is now that my Diablo III account is suspended because someone else has the abuse my account.

I can pre-order the game / play befor my account is un "suspended"

what can I do?
Avatar of Lurdlespor
Lurdlespor
Pre-order problem(2)March-24-2014 3:36 PM PDT (9 years ago) Go to Blizzard forum post
Hello,

The best option would be to get in touch with our support, here:
https://eu.battle.net/support/en/help/solution/d3/271

Unfortunately this will mean that the account will have to be unsuspended, I'm sorry but this is the only thing we can recommend right now. Our support will be with you as soon as possible.
___________________________________

Let me know how I'm doing!
https://www.surveymonkey.com/s/Lurdlespor
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