 | Faulty RMAH results in multiple unauthorized charges!(1) | Category: GeneralSeptember-26-2013 5:47 PM PDT (9 years ago)  |
| Hey all, Has anyone else experienced problems with the RMAH and a transaction failing only to be charged later on? Earlier today I made a purchase which resulted in a time out. I had experienced issues last week as well, to which Blizzard stated they've been experiencing high traffic problems post announcement of AH closure. That one in particular also failed; however my money ended up returning (took 7 days and 10+ emails to Blizzard). This one however, reported an error and did not show up in my completed tab. I waited a few minutes and tried again, same problem. Like a fool, I then tried two more times ... no dice. Nothing showed up in completed nor did my PayPal account show any activity. About 30 minutes later, I got four emails from PayPal stating that I authorized purchases to Blizzard! Then came the emails congratulating me for winning an auction from Blizzard. I immediately opened a ticket with Blizzard to which they replied: "Unfortunately with Diablo 3, a refund for a purchase in the RMAH can not be done, as there is no functionality within the game that will allow us to do such thing. While it is completely possible to dispute the charges with PayPal, I just wanted to make sure that you're aware that if these purchases are indeed disputed, your Diablo III license could be locked as a result." So that's ... awesome. Not only will they not refund my money for their faulty software, they've also stated that If I attempt to reclaim what's rightfully mine by filing a dispute with PayPal, that they'll lock my account. I followed up with a phone call in which a phone tech more or less stated the exact same thing. That there is absolutely NOTHING they can do with the exception of re-selling in game and take the 30% loss for their fee's. He also did inform me that should I file a dispute and they lock the account (which they almost for sure will), that in order to unlock that I would have to pay them back the money for the back charge from PayPal. So they've basically left me no options at all except bend over and take it. I am at such a loss for words. I don't know what to do here. I am now out over $100 for an issue with their software and they refuse to take any accountability for this matter. Purely on principal I want to pursue a dispute with PayPal; however my account has hundreds of hours and a nice chunk of money spent on it. I enjoy this game too much to simply walk away from it; however that's a lot of money that they've basically stolen from me and the fact that they're unwilling to support me puts me in a very bad position. I suppose shame on me for retrying a failed process that clearly stated that it timed out and that it did not complete. I should have known that this was still going to charge me and it's definitely my fault as the customer for not knowing this. Curious if anyone else has had/or having these experiences has/is doing. Thanks | ||
 | Faulty RMAH results in multiple unauthorized charges!(2) | September-26-2013 5:59 PM PDT (9 years ago) |
| Locking so that we don't have multiple threads going on - I see your post in the main sticky, thank you! | ||
