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AlphaMike #1708
Game Freezes at Gardens of Hope Act IV(1)Category: Technical SupportSeptember-22-2013 8:43 AM PDT (9 years ago) Go to Blizzard forum post
Every time I try to enter the Gardens of Hope, my game hard freezes. It happens with all characters I have and either through a portal or a door entrance into the Gardens of Hope.

I have already tried using the "Repair Tool" in the launcher with no luck.

I have no issues anywhere else in the game, please help.
[Post edited one time, last edit by AlphaMike#1708 at September-24-2013 12:26 AM PDT (9 years ago)]
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Omrakos
Game Freezes at Gardens of Hope Act IV(7)September-23-2013 2:01 PM PDT (9 years ago) Go to Blizzard forum post
AlphaMike,

NVIDIA GeForce GTX 260M
\\.\DISPLAY1
2013.09.22 10:19:51.717778500 Driver Version 8.15.11.8647

Your current video drivers are pretty old and may be causing problems. Could you see if your laptop manufacturer is offering anything newer? If not, you might be able to use Nvidia's latest reference drivers located here.

http://www.nvidia.com/object/notebook-win8-win7-64bit-327.23-whql-driver.html

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Omrakos
Game Freezes at Gardens of Hope Act IV(13)September-24-2013 1:13 PM PDT (9 years ago) Go to Blizzard forum post
AlphaMike ,

Could you try deleting the following folder, \Diablo III\Data_D3\PC\MPQs\Cache, then run the repair tool again in the launcher. It can take a while to run as it rebuilds the deleted info so please be patient and let it finish. Try the game again afterwards in the are giving you trouble.

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I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
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