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Lylirra
Urgent Auction House Maintenance - 11/1/12(1)Category: GeneralNovember-1-2012 4:54 PM PDT (2 years ago) Go to Blizzard forum post
6:30 p.m PDT: Maintenance has concluded and the auction house is now available.

Please note that to help reduce load and improve the overall stability of the auction house system, the game may temporarily limit traffic to the auction house during peak gaming hours. This is done automatically, and players may occasionally see a grayed-out auction house button as a result.

If the auction house button is grayed-out, please wait a few minutes and then try again.

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Due to issues affecting auction processing and payment delivery, we have brought the Diablo III auction house offline for urgent maintenance (as indicated in the Breaking News window). We currently anticipate that this maintenance will last for 5 hours, until approximately 9:30 p.m. PDT. Should this schedule change at all before then, we'll be sure to provide an update in this thread. You can also follow @BlizzardCS on Twitter for information and updates regarding any of our online services.

We sincerely apologize for the inconvenience and are working to resolve the payment and processing issues as quickly as we can.
[Post edited one time, last edit by Lylirra at November-1-2012 6:41 PM PDT (2 years ago)]
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Lylirra
Urgent Auction House Maintenance - 11/1/12(15)November-1-2012 5:11 PM PDT (2 years ago) Go to Blizzard forum post
What if you are not concerned with RMAH? Some users want to buy/sell with gold.


The processing issue was affecting purchases on both the RMAH and the gold auction house, so we brought each offline for maintenance. It's not ideal, but we want to make sure the service is working properly for everyone, regardless of which auction house you prefer to use. :)
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Lylirra
Urgent Auction House Maintenance - 11/1/12(16)November-1-2012 5:13 PM PDT (2 years ago) Go to Blizzard forum post
Posted by: hirondelle

Why wasn't this posted in advance???


It wasn't a scheduled maintenance, so we didn't have advanced notice. Breaking News was updated, however, as soon as the auction house service was brought offline.
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Lylirra
Urgent Auction House Maintenance - 11/1/12(22)November-1-2012 5:20 PM PDT (2 years ago) Go to Blizzard forum post
Posted by: LESTER

at this moment my mempo of twilight is on RMAH for 250$ and i have a buyer lined up, i read some post that they can't retrieve their items on RMAH while its authorizing. am i screwed? will my item be gone? hopefully not. :(


I'm afraid I'm unable to answer that question for you right now, but if your auction sale is successful, you should receive your money and be able to cash out once all these issues are resolved. Similarly, if your sale isn't successful, then the auction should expire as normal and you can then reclaim the item (and put it back up for sale, if you want).

The best thing to do is wait until maintenance has concluded, though. After the auction house is back online, check your auctions. If it looks like there are any remaining issues, you're welcome (and encouraged) to contact Customer Support so that they can investigate and try to assist in any way possible.

Posted by: becauseican

Lylirra can you please tell us if the current auctions are "paused" when you guys take the AH offline? Obviously this kind of downtime effects bidders and sellers and it would be good to know.


Active auctions continue to count down even during maintenance.
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Lylirra
Urgent Auction House Maintenance - 11/1/12(24)November-1-2012 5:24 PM PDT (2 years ago) Go to Blizzard forum post
sorry I posted in your last thread before seeing the note to come here.

I just received 3 notifications from PayPal saying I authorized a payment from Blizzard, I think I was triple charged for 1 item. These three attempts were last night and it JUST came in. Any idea if I was in fact triple charged?


That's a little beyond me, but it's a good question. :) You'll want to contact Customer Support and notify them about the notifications you received. You can email, phone in, or submit a ticket: https://us.battle.net/support/en/article/contact

A representative will be happy to look into the matter for you. My only advice, if you're submitting a ticket or emailing in, is to provide as much information as possible. The more our representatives know about your issue, the better equipped they'll be to address it.

(Oh, and PS - no need to apologize!)
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Lylirra
Urgent Auction House Maintenance - 11/1/12(64)November-1-2012 6:41 PM PDT (2 years ago) Go to Blizzard forum post
Maintenance has concluded and the auction house is now available.

Please note that to help reduce load and improve the overall stability of the auction house system, the game may temporarily limit traffic to the auction house during peak gaming hours. This is done automatically, and players may occasionally see a grayed-out auction house button as a result.

If the auction house button is grayed-out, please wait a few minutes and then try again.
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