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Cloud #12388
Unable to log into Game. Error message pop up when click "PLAY"(1)Category: Technical SupportSeptember-20-2016 3:10 AM PDT (8 months ago) Go to Blizzard forum post
I have encountered an error when i tried to click "PLAY" in order to start the game, an error message box pop up as follow:

"The application encountered unexpected error" and the give Report ID is 1115E986-BFE5-4250-9713-1BC728CAE665

Please advise what kind of issue is it and how to fix it.

Thank you.
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Zuvykree
Unable to log into Game. Error message pop up when click "PLAY"(2)September-20-2016 7:22 AM PDT (8 months ago) Go to Blizzard forum post
Howdy!

Checking this error out it appears to be related to bzrclient.dll, the Battle.net streaming feature. Let's try to disable it. Goto the Battle.net Desktop app -> Click on the Battle.net Logo at the top left -> Drop down to "Settings" -> Streaming -> Uncheck: Enable Streaming. Done.

Some other steps to take to help address this issue completely:
- Make sure no conflicting streaming apps are running at the same time such as Xbox DVR or Nvidia Shadowplay.

- Double check you have the latest drivers for your video card.

We cover most of these steps Here.
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