Avatar of Ovio #1887
Ovio #1887
Very bad latency(1)Category: Technical SupportSeptember-20-2016 2:56 AM PDT (9 months ago) Go to Blizzard forum post
I live in malaysia and I have time internet with 100mbps speed internet, yet, I am playing around with 350-400ms and I dont know why. WoW works very well and can even play on American servers faster than asian server. I am just trying to find out why. I did the glass test and it came back like this.

PING:
PING 61.6.31.20 (61.6.31.20) 56(84) bytes of data.
64 bytes from 61.6.31.20: icmp_seq=1 ttl=239 time=281 ms
64 bytes from 61.6.31.20: icmp_seq=2 ttl=239 time=281 ms
64 bytes from 61.6.31.20: icmp_seq=3 ttl=239 time=281 ms
64 bytes from 61.6.31.20: icmp_seq=4 ttl=239 time=281 ms

--- 61.6.31.20 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3281ms
rtt min/avg/max/mdev = 281.089/281.180/281.287/0.070 ms

20/09/2016 09:54:12 UTC
--------------------

TRACEROUTE:
traceroute to 61.6.31.20 (61.6.31.20), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.294 ms 0.340 ms 0.409 ms
2 Blizzard (Blizzard) 1.635 ms 1.661 ms 1.686 ms
3 182.162.152.169 (182.162.152.169) 0.185 ms 0.213 ms 0.219 ms
4 211.174.48.61 (211.174.48.61) 0.411 ms 0.420 ms 0.423 ms
5 1.208.104.246 (1.208.104.246) 0.454 ms 0.484 ms 0.489 ms
6 182.162.0.34 (182.162.0.34) 0.365 ms 0.399 ms 0.399 ms
7 LGT-0024.10026.telstraglobal.net (203.192.165.173) 1.523 ms 0.646 ms 0.631 ms
8 ip-202-147-8-123.asianetcom.net (202.147.8.123) 7.962 ms 7.979 ms 7.980 ms
9 te0-1-0-0.wr1.sel0.10026.telstraglobal.net (61.14.157.221) 281.635 ms 281.647 ms 281.650 ms
10 te0-1-1-0.wr1.nrt0.10026.telstraglobal.net (61.14.157.218) 280.178 ms 280.196 ms 280.197 ms
11 * * *
12 * te0-1-0-2.gw1.lax3.10026.telstraglobal.net (202.147.58.137) 300.246 ms 300.245 ms
13 xe2-2-1-0.gw1.lon1.10026.telstraglobal.net (202.147.58.149) 276.460 ms 307.463 ms 307.461 ms
14 * * *
15 124.158.224.81 (124.158.224.81) 274.700 ms 274.893 ms 274.890 ms

20/09/2016 09:54:12 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.4 0.3 0.6 0.1
2. Blizzard 0.0% 10 1.8 1.8 1.7 1.9 0.1
3. 182.162.152.169 0.0% 10 0.3 0.3 0.2 1.4 0.4
4. 211.174.48.61 0.0% 10 0.4 0.4 0.4 0.5 0.0
5. 1.208.104.246 0.0% 10 0.5 0.4 0.4 0.5 0.0
6. 182.162.0.34 0.0% 10 0.4 0.7 0.4 3.3 0.9
7. LGT-0024.10026.telstraglobal.net 0.0% 10 0.7 2.5 0.6 18.7 5.7
8. ip-202-147-8-123.asianetcom.net 0.0% 10 6.1 8.1 6.1 9.9 1.3
9. te0-1-0-0.wr1.sel0.10026.telstraglobal.net 0.0% 10 283.8 282.6 280.2 284.0 1.3
10. te0-1-1-0.wr1.nrt0.10026.telstraglobal.net 0.0% 10 280.6 280.3 278.6 281.9 1.3
11. gi13-0-0.gw5.lax1.10026.telstraglobal.net 0.0% 10 299.8 306.4 299.8 342.0 14.4
12. te0-1-0-2.gw1.lax3.10026.telstraglobal.net 0.0% 10 300.3 300.3 300.3 300.5 0.1
13. xe2-2-1-0.gw1.lon1.10026.telstraglobal.net 0.0% 10 278.4 278.2 276.8 287.7 3.4
14. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
15. 124.158.224.81 0.0% 10 274.8 274.9 274.8 275.1 0.1
16. xe-0-0-2-0.edge-gw-1-sin-pip.sg.globaltransit.net 0.0% 10 273.9 273.9 273.8 274.3 0.1
17. 124.158.226.150 10.0% 10 273.6 273.6 273.6 273.7 0.0
18. 223.28.26.81 10.0% 10 283.3 284.2 281.2 286.5 2.0
19. ae6-er-01-glsfb.ni.time.net.my 10.0% 10 279.1 284.1 279.0 323.1 14.7
20. ae0-ag-01-glsfb.ni.time.net.my 10.0% 10 279.1 279.1 279.1 279.3 0.1
21. broadband.time.net.my 10.0% 10 281.2 281.1 281.0 281.2 0.1

20/09/2016 09:54:12 UTC
--------------------
Avatar of Eloemaz
Eloemaz
Very bad latency(3)September-22-2016 7:24 AM PDT (9 months ago) Go to Blizzard forum post
Hello Ovio,

The trace route looks good. The looking-glass is from the Korean servers. Your game should be connecting to the servers in Taiwan The looking glass does not have a Taiwan option so that may not help out here. I do have some steps below to help lower the latency. If the latency is still high please replay back with a WinMTR.

• Please power cycle the network equipment.

• To be on the safe side make sure Windows and the drivers in the computer are up to date.

• Run the computer in a selective startup mode.

• If the computer is on a wireless connection see if a wired connection makes a difference.

WinMTR
-Download WinMTR - http://winmtr.net/download-winmtr/
- Unzip the WinMTR.zip file to the Desktop.
- Open the WinMTR folder and select the one corresponds to your version of Windows (32 or 64 bit version).
- Run the WinMTR.exe while playing Diablo III
- Type the IP address you would use to run a trace route in the "Host" - https://battle.net/support/article/496
- Click on "Start"
- Run for 10 minutes then click on "Stop" in WinMTR
- Click on "Export text" and save to a text file.
- Copy and paste the contents of whole file here.
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