Avatar of LaughingMan #1762
LaughingMan #1762
Pathping went nuts(1)Category: Technical SupportJuly-10-2016 4:52 AM PDT (2 years ago) Go to Blizzard forum post
Bought the game so I can start playing with the wifey, about 3 days later massive lag. she no longer wants to play :((

PING:
PING 130.105.230.133 (130.105.230.133) 56(84) bytes of data.

--- 130.105.230.133 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4999ms

10/07/2016 11:46:57 UTC
--------------------

TRACEROUTE:
traceroute to 130.105.230.133 (130.105.230.133), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.439 ms 0.459 ms 0.563 ms
2 * * *
3 37.244.0.100 (37.244.0.100) 2.168 ms 2.193 ms 2.199 ms
4 37.244.0.32 (37.244.0.32) 1.476 ms 1.498 ms 1.520 ms
5 xe-9-3-0.edge2.LosAngeles9.Level3.net (4.53.230.237) 2.192 ms 2.208 ms 2.213 ms
6 * * *
7 IPS-INC.ear3.LosAngeles1.Level3.net (4.14.45.50) 167.503 ms 167.533 ms 167.532 ms
8 130.105.0.5 (130.105.0.5) 177.162 ms 177.061 ms 177.086 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

10/07/2016 11:46:57 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.4 0.4 0.3 0.4 0.0
2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.0.100 0.0% 10 4.0 2.6 1.7 4.0 0.8
4. 37.244.0.32 0.0% 10 1.6 1.8 1.5 2.8 0.5
5. xe-9-3-0.edge2.LosAngeles9.Level3.net 0.0% 10 2.2 4.9 2.2 29.2 8.5
6. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7. IPS-INC.ear3.LosAngeles1.Level3.net 0.0% 10 167.8 168.7 167.5 178.5 3.4
8. 130.105.0.5 0.0% 10 177.2 177.4 177.2 178.5 0.4
9. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

10/07/2016 11:46:57 UTC
--------------------

Path ping is showing loss everywhere the lag is so bad you can stare at the screen for 5 min and nothing will happen.
Avatar of Zuvykree
Zuvykree
Pathping went nuts(4)July-19-2016 9:00 AM PDT (2 years ago) Go to Blizzard forum post
Howdy!

You have a large amount of time outs here but they don't exactly display an issue yet. I'd recommend to run a WinMTR during these issues so we can check the connection between the computer and the datacenter.

A WinMTR test shows your connection to our servers over time instead of a snap shot, that a pathping or tracert can offer us. This is great at picking up fluctuating connection issues such as your latency spiking up and down or why disconnects are occurring:

1. Download http://www.softpedia.com/get/Network-Tools/Network-Testing/WinMTR.shtml
2. Unzip the file to your desktop, open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
3. Run the WinMTR
4. Type the IP under “host”: 12.129.222.10
5. Click “start” and open the game. Wait until you experience the latency and let the test run for another 10 minutes before clicking “stop”.
6. Click “Copy text to clipboard” and paste it to your comment. Make sure to post between the code blocks.
Avatar of Eloemaz
Eloemaz
Pathping went nuts(7)July-21-2016 9:30 AM PDT (2 years ago) Go to Blizzard forum post
Hello LaughingMan,

Both WinMTRs are showing a lot of packet loss as soon as the connection reaches then ISP. Any amount of packet loss is bad, especially when it gets this high. This is something you would want to contact your ISP about. You can show them the WinMTR to see where the trouble is.

| 114.108.193.85 - 2 | 679 | 670 | 7 | 26 | 87 | 16 |
| 130.105.0.28 - 39 | 284 | 176 | 0 | 32 | 107 | 61
|

| 114.108.193.85 - 21 | 308 | 246 | 7 | 24 | 78 | 26 |
| 130.105.0.28 - 63 | 160 | 60 | 0 | 22 | 88 | 29 |
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