 | Mac OS 10.11 "El Capitan"(1) | Category: Mac Technical SupportSeptember-30-2015 11:59 AM PDT (9 years ago)  |
| Is D3 compatible with OS upgrade, available today? | ||
 | Mac OS 10.11 "El Capitan"(4) | September-30-2015 2:52 PM PDT (9 years ago) |
| Yes, Diablo III is compatible and supported on 10.11 El Capitan. :) If you run into technical issues, please post a thread with a description of your issue and any troubleshooting steps you may have taken so we can assist. ______________________________ Technical Support: Sunday-Thursday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Mac OS 10.11 "El Capitan"(10) | October-1-2015 1:39 PM PDT (9 years ago) |
| It looks like the white box instead of the Diablo graphic is a known issue, and something we'll be fixing in a future update. In regard to the game load I haven't heard/run into this one; could you help us out by posting your specs?
2. Copy the information from the following sections and paste them into your post. Please copy in the following order: Hardware Overview, Graphics, and Software. Do not include any serial numbers, hardware UUIDs, or account/login names or information in your post. ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Mac OS 10.11 "El Capitan"(14) | October-2-2015 4:06 PM PDT (9 years ago) |
| Our QA team has been testing based on the reports in this thread, and so far we were able to break out the following: Load Times: Clicking Play to Character Select Screen (Full Data) – 1:00.36 White Splash Screen – 40.33 Sign-in passed from Battle.net – 18.19 It looks like the Breaking News is accessed after the login is passed through from Battle.Net, but they're working on getting a URL for the above test as well. Currently, we're thinking it's related to the same bug as the White Box issue (trying to locate graphic, graphic isn't being found, times out and moves on to game load) but we're not 100% sure yet. ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
