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Wockets #1532
Couldn't start battlenet launcher(1)Category: Technical SupportAugust-13-2015 8:31 PM PDT (9 years ago) Go to Blizzard forum post
I received the following message when I did do so . Prior to this I played Dota2's reborn beta only so that might be a cause .. ?


Battle.net.exe - Bad Image
C:\Program Files (x86)\Battlet.net\Battle.net.6087\Qt5Core.dll is either
not designed to run on Windows or it contains an error. Try installing
the program again using the original installation media or contact your
system administrator or the software vendor for support. Error status
0xc000012f


I googled for "Qt5Core.dll battlenet" and was linked to techinical support of wow forums

http://us.battle.net/wow/en/forum/topic/15537365229

I have tried the steps suggested but nothing seems to work: https://us.battle.net/support/en/article/deleting-battlenet-files??utm_source=%20Internal-TechForum&utm_medium=Posting%20&utm_campaign=BlizzardCS&utm_content=121114

I uninstalled Diablo 3 but the uninstalling wizard didn't appear ..

I can't play DIablo 3
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Dankorii
Couldn't start battlenet launcher(2)August-14-2015 3:46 PM PDT (9 years ago) Go to Blizzard forum post
Wockets,

Please post your DXDIAG file (Not the MSInfo) so we can get more information about your computer.

Here's a support article that will show you how to get the DXDIAG:

Obtaining System Files

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.
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Dankorii
Couldn't start battlenet launcher(4)August-14-2015 5:40 PM PDT (9 years ago) Go to Blizzard forum post
Wockets,

Please close the Battle.net Desktop app, all related games, and then try the following steps in order:

1. Delete the Battle.net tools folder.

Here's how to do that:

1. Restart the computer.
2. Ensure that show hidden files and folders is enabled.

3. For Windows Vista and 7: Click Start and select Computer.

-Windows XP: Click Start and select My Computer.
-Windows 8: Windows Key + Q and select Computer.

4. For Windows Vista and 7: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder.

-Windows XP: Double-click the C drive, then Documents and Settings, then All Users, then Application Data, and then delete the Battle.net folder.
-Windows 8: Double-click the C drive, then the ProgramData folder, and then delete the Battle.net folder.

Note: The above steps may cause Battle.net to forget game install locations. If your games can’t be found, you will see Install on the Battle.net game tab instead of Play. To find your installation, click Locate this game or run the game launcher.


2. Delete the Battle.net Cache folder.

Here's a support article with steps on how to do that:

Deleting the Battle.net Cache Folder (PC)


3. Uninstall and reinstall the Battle.net Desktop app.

Here's a support article with steps on how to do that: Uninstalling Battle.net Desktop Application


4. Changing the "Install" button back to the "Play" button.

After reinstalling the Battle.net Desktop app, you might see an "Install" button where the "Play" button used to be. This is happening because the Battle.net Desktop app does not recognize where the game folder is currently installed.

In order to resolve this:

-Click on the blue Battle.net icon located on the top left hand corner of the Battle.net Desktop app.
-Select "Settings".
-Select "Game Install/Update" from the left hand side of the Settings window.
-Click on the "Scan for Games" button.

That should start an automatic search for any Blizzard games currently installed on your system. If any games were missed upon completion of the scan, please click on the "Locate" button and manually select the game folder's location.


Once that is all done, test out the game and let me know what happens.
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Dankorii
Couldn't start battlenet launcher(6)August-14-2015 7:47 PM PDT (9 years ago) Go to Blizzard forum post
Wockets,

Cool, I'm glad to see that helped. Please feel free to post again if you have any other questions.
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