 | Pathping test to Aus server ~ 66% packet loss(1) | Category: Mac Technical SupportJune-11-2015 7:50 PM PDT (9 years ago)  |
| Just one section from test using terminal command as per support page : traceroute -S -q 30 xxx.xxx.xxx.xxx > ~/Desktop/pathping.txt I'm getting random disconections. What do I do with this ? Submit a ticket ? 12 * * * 27.111.251.106 (27.111.251.106) 26.818 ms !X * 27.111.251.110 (27.111.251.110) 27.138 ms !X 27.111.251.106 (27.111.251.106) 27.123 ms !X * 27.308 ms !X * 27.027 ms !X * * * * 26.788 ms !X * * 26.332 ms !X * * * 26.799 ms !X * 26.292 ms !X * 27.066 ms !X * * * (66% loss) | ||
 | Pathping test to Aus server ~ 66% packet loss(2) | June-12-2015 5:16 PM PDT (9 years ago) |
| onimaru55, can you post the complete pathping? I'd like to see what the packet loss looks like up until hop 12. We are aware of an issue with Telstra where an underwater cable has been damaged in the last 24 hours, but it's unclear from the partial information here if that is affecting your connection at all. ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Pathping test to Aus server ~ 66% packet loss(4) | June-12-2015 7:09 PM PDT (9 years ago) |
| So it looks like there's 13% loss as early as your home modem/router, however that doesn't cascade down throughout the entire trace. It may be nothing, but a quick network device reset and DNS flush should rule out any issues there. More packet loss is identified once you transition from Optus to Equinix. Not sure if there's an issue here as well, but we may be able to investigate it further. What symptoms are you seeing in-game? Is it just laggy, are you disconnecting frequently, etc? ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Pathping test to Aus server ~ 66% packet loss(6) | June-16-2015 5:22 PM PDT (9 years ago) |
| When the disconnect occurs, could you grab your D3Debug.txt file and post the contents here? I'd like to see if we can determine the source of the disconnect. ______________________________ Technical Support: Monday-Friday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
| Pathping test to Aus server ~ 66% packet loss(10) | July-3-2015 3:36 PM PDT (9 years ago) |
| Apologies for the delay, onimaru55. I was out of the office for a week and it looks like this was overlooked in my absence. The disconnect does appear to be caused by a networking issue, as the game client simply stops receiving information from the servers. It looks like there's a pretty solid 8 day gap between reports: was this because you hadn't had an opportunity to play or was it due to no issues during that timeframe? We're aware of an issue between the 28th and the 30th where three major Internet Exchanges suffered from a physical fiber cut, but this should only affect logins to the best of my knowledge. ______________________________ Technical Support: Sunday-Thursday, 12pm - 9pm Pacific Time How am I doing? || Support Agent Feedback || | ||
