Avatar of YS306784500 #1390
YS306784500 #1390
Can't connect to Battle.net server(1)Category: Technical SupportJune-1-2015 10:00 PM PDT (9 years ago) Go to Blizzard forum post
Hello, I been having problem with launching my battlenet app for more than 2 months now, I tried every method that I see on the forums, but it just not doing any good to me. So the first time I was not able to launch the launcher was at an environment that has blockade on my Wifi, so I didn't bother besides giving up, but when I do come back to my own house with my WIFI that has no blocking, it still won't launch. The only case that I can launch the launcher would be launching it after Restarting my computer within 1 minute, and that opens up the Battle net APP, but usually after 2 minutes it will say something has crashed and I have to restart the launcher, but once that happen I can't launch it again except repeat the process. So recently I created a shortcut of my Diablo3 game and it will launch, but the problem is that when I typed in my password, trying to login, it will not connect to the battle.net server, and it will crash in 2 seconds or little more after.I think I need some serious help on this problem because I do enjoyed the game and I do not want to waste the money I purchased it with.

PS:I have not re-install my game since it takes too long to do and I am quite busy on my computer with other things, hopefully I can find a solution without re-installing it.
Reply Quote
Anyone help me please!!?
Reply Quote
Support Forum Agent
Posts: 30,122
Hey YS306784500,

I would try a Selective Startup first. Another program running in the background could be interfering with the connection.

Also, if you have any type of security program, these steps may help:

1) Configure your security program.

2) Disable your security program.

3) Uninstall your security program, and reinstall it afterwards.
________________________________________________

Rate me! https://www.surveymonkey.com/s/Velnrak

"They say the oaks are just too lofty
And they grab up all the light."
Reply Quote
Thanks for helping, but I have tried all the steps above and I still could not launch my launcher, should I just re install my game?
Reply Quote
Support Forum Agent
Posts: 30,122
Can you stay in a Selective Startup, and list the Running Tasks and Services?

Hit the Windows key + R, and type:
msinfo32
Then hit Enter or Ok.

This will bring up System Information.

Click on the + sign next to Software Environments
Click on Running Tasks
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Then Paste everything into a reply.

Then click on Services
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Paste everything into the post, select and highlight everything you just pasted, and hit the "pre" button (It says "Code Blocks" when you hover your mouse over it). That'll make the information much more readable.
________________________________________________

Rate me! https://www.surveymonkey.com/s/Velnrak

"They say the oaks are just too lofty
And they grab up all the light."
Reply Quote
360ap.exe c:\program files (x86)\360\360ap\360ap.exe 3864 6 200 1380 6/3/2015 7:10 PM 5.3.0.1055 4.55 MB (4,767,856 bytes) 3/8/2015 9:15 PM
360mmsetupdrv64.exe c:\program files (x86)\360\360ap\360mmsetupdrv64.exe 4980 6 200 1380 6/3/2015 7:12 PM 5.0.0.1010 296.32 KB (303,432 bytes) 3/8/2015 9:15 PM
360rp.exe c:\program files\360\360sd\360rp.exe 4120 8 200 1380 6/3/2015 7:11 PM 5.0.0.5076 607.57 KB (622,152 bytes) 4/26/2014 2:29 AM
360sd.exe c:\program files\360\360sd\360sd.exe 2772 8 488 976 6/3/2015 7:10 PM 5.0.0.5104 6.69 MB (7,016,520 bytes) 4/26/2014 2:29 AM
360tray.exe c:\program files (x86)\360\360safe\safemon\360tray.exe 3316 8 200 1380 6/3/2015 7:10 PM 7.7.3.1221 375.11 KB (384,112 bytes) 2/27/2014 5:31 PM
alg.exe c:\windows\system32\alg.exe 5024 8 200 1380 6/3/2015 7:12 PM 6.1.7600.16385 77.50 KB (79,360 bytes) 7/13/2009 5:08 PM
audiodg.exe Not Available 1096 8 Not Available Not Available 6/3/2015 7:06 PM Not Available Not Available Not Available
bddlsvc.exe c:\users\administrator\appdata\roaming\baidu\baidurjdownloader\1.5.0.89\bddlsvc.exe 868 8 200 1380 6/3/2015 7:06 PM Not Available 382.51 KB (391,688 bytes) 1/19/2015 12:03 AM
chrome.exe c:\program files (x86)\google\chrome\application\chrome.exe 2812 8 200 1380 6/3/2015 7:11 PM 41.0.2272.101 790.32 KB (809,288 bytes) 3/16/2015 7:48 PM
chrome.exe c:\program files (x86)\google\chrome\application\chrome.exe 2640 8 200 1380 6/3/2015 7:11 PM 41.0.2272.101 790.32 KB (809,288 bytes) 3/16/2015 7:48 PM
chrome.exe c:\program files (x86)\google\chrome\application\chrome.exe 2760 8 200 1380 6/3/2015 7:11 PM 41.0.2272.101 790.32 KB (809,288 bytes) 3/16/2015 7:48 PM
chrome.exe c:\program files (x86)\google\chrome\application\chrome.exe 432 8 200 1380 6/3/2015 7:11 PM 41.0.2272.101 790.32 KB (809,288 bytes) 3/16/2015 7:48 PM
chrome.exe c:\program files (x86)\google\chrome\application\chrome.exe 4012 8 200 1380 6/3/2015 7:11 PM 41.0.2272.101 790.32 KB (809,288 bytes) 3/16/2015 7:48 PM
conhost.exe c:\windows\system32\conhost.exe 4992 8 200 1380 6/3/2015 7:12 PM 6.1.7601.18839 330.50 KB (338,432 bytes) 5/13/2015 5:35 PM
csrss.exe c:\windows\system32\csrss.exe 464 13 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 7.50 KB (7,680 bytes) 7/13/2009 4:19 PM
csrss.exe c:\windows\system32\csrss.exe 1168 13 200 1380 6/3/2015 7:10 PM 6.1.7600.16385 7.50 KB (7,680 bytes) 7/13/2009 4:19 PM
dwm.exe c:\windows\system32\dwm.exe 3600 13 51200 2097152 6/3/2015 7:10 PM 6.1.7600.16385 117.50 KB (120,320 bytes) 7/13/2009 4:37 PM
explorer.exe c:\windows\explorer.exe 2572 8 200 1380 6/3/2015 7:10 PM 6.1.7601.17567 2.74 MB (2,871,808 bytes) 2/21/2013 4:05 PM
gwx.exe c:\windows\system32\gwx\gwx.exe 1372 8 200 1380 6/3/2015 7:10 PM 6.3.9600.17813 465.00 KB (476,160 bytes) 5/21/2015 5:09 PM
lsass.exe c:\windows\system32\lsass.exe 652 9 200 1380 6/3/2015 7:06 PM 6.1.7601.18839 30.50 KB (31,232 bytes) 5/13/2015 5:35 PM
lsm.exe c:\windows\system32\lsm.exe 668 8 200 1380 6/3/2015 7:06 PM 6.1.7601.17514 335.00 KB (343,040 bytes) 11/20/2010 7:23 PM
mscorsvw.exe c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe 2960 8 200 1380 6/3/2015 7:08 PM 4.0.30319.34209 101.18 KB (103,608 bytes) 4/12/2014 12:08 AM
mscorsvw.exe c:\windows\microsoft.net\framework64\v4.0.30319\mscorsvw.exe 2980 8 200 1380 6/3/2015 7:08 PM 4.0.30319.34209 121.18 KB (124,088 bytes) 4/11/2014 11:39 PM
msinfo32.exe c:\windows\system32\msinfo32.exe 4916 8 200 1380 6/3/2015 7:12 PM 6.1.7601.17514 370.00 KB (378,880 bytes) 11/20/2010 7:23 PM
pnkbstra.exe c:\windows\syswow64\pnkbstra.exe 1836 8 200 1380 6/3/2015 7:06 PM Not Available 75.09 KB (76,888 bytes) 5/19/2014 6:52 AM
searchindexer.exe c:\windows\system32\searchindexer.exe 2004 8 200 1380 6/3/2015 7:06 PM 7.0.7601.17610 578.00 KB (591,872 bytes) 2/21/2013 4:06 PM
services.exe c:\windows\system32\services.exe 624 9 200 1380 6/3/2015 7:06 PM 6.1.7601.18829 321.00 KB (328,704 bytes) 5/13/2015 5:36 PM
smss.exe Not Available 268 11 200 1380 6/3/2015 7:06 PM Not Available Not Available Not Available
spoolsv.exe c:\windows\system32\spoolsv.exe 1676 8 200 1380 6/3/2015 7:06 PM 6.1.7601.17777 546.00 KB (559,104 bytes) 2/21/2013 4:18 PM
sppsvc.exe c:\windows\system32\sppsvc.exe 1920 8 200 1380 6/3/2015 7:08 PM 6.1.7601.17946 3.75 MB (3,929,600 bytes) 2/21/2013 4:34 PM
svchost.exe c:\windows\system32\svchost.exe 804 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 916 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 288 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 312 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 752 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 1132 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 1204 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 1376 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 1704 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 1780 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 1868 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 2240 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 2396 8 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 3044 8 200 1380 6/3/2015 7:08 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
svchost.exe c:\windows\system32\svchost.exe 3252 8 200 1380 6/3/2015 7:09 PM 6.1.7600.16385 26.50 KB (27,136 bytes) 7/13/2009 4:31 PM
system Not Available 4 8 Not Available Not Available 6/3/2015 7:06 PM Not Available Not Available Not Available
system idle process Not Available 0 0 Not Available Not Available 6/3/2015 7:06 PM Not Available Not Available Not Available
taskeng.exe c:\windows\system32\taskeng.exe 1580 6 200 1380 6/3/2015 7:06 PM 6.1.7601.17514 453.50 KB (464,384 bytes) 11/20/2010 7:24 PM
taskeng.exe c:\windows\system32\taskeng.exe 2404 8 200 1380 6/3/2015 7:10 PM 6.1.7601.17514 453.50 KB (464,384 bytes) 11/20/2010 7:24 PM
taskhost.exe c:\windows\system32\taskhost.exe 4064 8 200 1380 6/3/2015 7:10 PM 6.1.7601.18010 67.00 KB (68,608 bytes) 2/21/2013 4:40 PM
trustedinstaller.exe c:\windows\servicing\trustedinstaller.exe 1180 8 200 1380 6/3/2015 7:06 PM 6.1.7601.17514 189.50 KB (194,048 bytes) 11/20/2010 7:24 PM
wininit.exe c:\windows\system32\wininit.exe 556 13 200 1380 6/3/2015 7:06 PM 6.1.7600.16385 126.00 KB (129,024 bytes) 7/13/2009 4:52 PM
winlogon.exe c:\windows\system32\winlogon.exe 3916 13 200 1380 6/3/2015 7:10 PM 6.1.7601.18540 444.50 KB (455,168 bytes) 10/15/2014 6:25 PM
wmiprvse.exe c:\windows\system32\wbem\wmiprvse.exe 3140 8 200 1380 6/3/2015 7:09 PM 6.1.7601.17514 364.00 KB (372,736 bytes) 11/20/2010 7:24 PM
wmiprvse.exe c:\windows\system32\wbem\wmiprvse.exe 3520 8 200 1380 6/3/2015 7:09 PM 6.1.7601.17514 364.00 KB (372,736 bytes) 11/20/2010 7:24 PM
wmpnetwk.exe c:\program files\windows media player\wmpnetwk.exe 3904 8 200 1380 6/3/2015 7:10 PM 12.0.7601.17514 1.45 MB (1,525,248 bytes) 11/20/2010 7:25 PM
zhudongfangyu.exe c:\program files (x86)\360\360safe\deepscan\zhudongfangyu.exe 1320 8 200 1380 6/3/2015 7:06 PM 3.2.2.2045 231.82 KB (237,384 bytes) 2/19/2014 4:15 AM
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
360 杀毒实时防护加载服务 360rp Stopped Auto Own Process "c:\program files\360\360sd\360rps.exe" Normal LocalSystem 0
ActiveX Installer (AxInstSV) AxInstSV Stopped Manual Share Process c:\windows\system32\svchost.exe -k axinstsvgroup Normal LocalSystem 0
Adaptive Brightness SensrSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Adobe Flash Player Update Service AdobeFlashPlayerUpdateSvc Stopped Disabled Own Process c:\windows\syswow64\macromed\flash\flashplayerupdateservice.exe Normal LocalSystem 0
AMD External Events Utility AMD External Events Utility Stopped Disabled Own Process c:\windows\system32\atiesrxx.exe Normal LocalSystem 0
Apple Mobile Device Apple Mobile Device Stopped Disabled Own Process "c:\program files (x86)\common files\apple\mobile device support\applemobiledeviceservice.exe" Normal LocalSystem 0
Application Experience AeLookupSvc Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Application Identity AppIDSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT Authority\LocalService 0
Application Information Appinfo Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Application Layer Gateway Service ALG Running Manual Own Process c:\windows\system32\alg.exe Normal NT AUTHORITY\LocalService 0
Application Management AppMgmt Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
ASP.NET 状态服务 aspnet_state Stopped Manual Own Process c:\windows\microsoft.net\framework64\v4.0.30319\aspnet_state.exe Normal NT AUTHORITY\NetworkService 0
AssistService AssistService Stopped Manual Share Process c:\windows\system32\svchost.exe -k assistservice Normal LocalSystem 0
Background Intelligent Transfer Service BITS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Base Filtering Engine BFE Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
BDHY Service bddlsvc Running Auto Own Process "c:\users\administrator\appdata\roaming\baidu\baidurjdownloader\1.5.0.89\bddlsvc.exe" -r Normal LocalSystem 0
BDMiniDlUpdate BDMiniDlUpdate Stopped Manual Own Process c:\users\administrator\appdata\roaming\baidu\baidurjdownloader\1.3.0.3\bdminidlupdate.exe Normal LocalSystem 0
BitLocker Drive Encryption Service BDESVC Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Block Level Backup Engine Service wbengine Stopped Manual Own Process "c:\windows\system32\wbengine.exe" Normal localSystem 0
Bluetooth Support Service bthserv Running Manual Share Process c:\windows\system32\svchost.exe -k bthsvcs Normal NT AUTHORITY\LocalService 0
Bonjour 服务 Bonjour Service Stopped Disabled Own Process "c:\program files\bonjour\mdnsresponder.exe" Normal LocalSystem 0
BranchCache PeerDistSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k peerdist Normal NT AUTHORITY\NetworkService 0
Canon Inkjet Printer/Scanner/Fax Extended Survey Program IJPLMSVC Stopped Disabled Own Process c:\program files (x86)\canon\ijplm\ijplmsvc.exe Normal LocalSystem 0
Certificate Propagation CertPropSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
CNG Key Isolation KeyIso Running Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
COM+ Event System EventSystem Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
COM+ System Application COMSysApp Stopped Manual Own Process c:\windows\system32\dllhost.exe /processid:{02d4b3f1-fd88-11d1-960d-00805fc79235} Normal LocalSystem 0
Computer Browser Browser Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Credential Manager VaultSvc Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Cryptographic Services CryptSvc Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT Authority\NetworkService 0
DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
Desktop Window Manager Session Manager UxSms Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal localSystem 0
DHCP Client Dhcp Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT Authority\LocalService 0
Diagnostic Policy Service DPS Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
Diagnostic Service Host WdiServiceHost Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Diagnostic System Host WdiSystemHost Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Diagnostics Tracking Service DiagTrack Running Auto Own Process c:\windows\system32\svchost.exe -k utcsvc Normal LocalSystem 0
Disk Defragmenter defragsvc Stopped Manual Own Process c:\windows\system32\svchost.exe -k defragsvc Normal localSystem 0
Distributed Link Tracking Client TrkWks Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Distributed Transaction Coordinator MSDTC Stopped Manual Own Process c:\windows\system32\msdtc.exe Normal NT AUTHORITY\NetworkService 0
DNS Client Dnscache Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Encrypting File System (EFS) EFS Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Extensible Authentication Protocol EapHost Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Fax Fax Stopped Manual Own Process c:\windows\system32\fxssvc.exe Normal NT AUTHORITY\NetworkService 0
Function Discovery Provider Host fdPHost Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Function Discovery Resource Publication FDResPub Running Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
GmXbox_update service GmXbox_update1 Stopped Manual Own Process c:\windows\system32\svchost.exe -k gmxbox_update Normal LocalSystem 0
Google 更新服务 (gupdate) gupdate Stopped Disabled Own Process "c:\program files (x86)\google\update\googleupdate.exe" /svc Normal LocalSystem 0
Google 更新服务 (gupdatem) gupdatem Stopped Disabled Own Process "c:\program files (x86)\google\update\googleupdate.exe" /medsvc Normal LocalSystem 0
Group Policy Client gpsvc Running Auto Own Process c:\windows\system32\svchost.exe -k gpsvcgroup Normal LocalSystem 0
Health Key and Certificate Management hkmsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
HomeGroup Listener HomeGroupListener Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
HomeGroup Provider HomeGroupProvider Running Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Human Interface Device Access hidserv Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
IKE and AuthIP IPsec Keying Modules IKEEXT Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Interactive Services Detection UI0Detect Stopped Disabled Own Process c:\windows\system32\ui0detect.exe Normal LocalSystem 0
Internet Connection Sharing (ICS) SharedAccess Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Internet Explorer ETW Collector Service IEEtwCollectorService Stopped Manual Own Process c:\windows\system32\ieetwcollector.exe /v Normal LocalSystem 0
IP Helper iphlpsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
iPod Service iPod Service Stopped Disabled Own Process "c:\program files\ipod\bin\ipodservice.exe" Normal LocalSystem 0
IPsec Policy Agent PolicyAgent Running Manual Share Process c:\windows\system32\svchost.exe -k networkservicenetworkrestricted Normal NT Authority\NetworkService 0
KMService KMService Stopped Manual Own Process c:\windows\system32\srvany.exe Normal LocalSystem 0
KSDService KSDService Stopped Disabled Own Process c:\program files (x86)\kingsoft\ksdef\ksdefserver.exe Normal LocalSystem 0
KtmRm for Distributed Transaction Coordinator KtmRm Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkserviceandnoimpersonation Normal NT AUTHORITY\NetworkService 0
Link-Layer Topology Discovery Mapper lltdsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
McAfee Security Scan Component Host Service McComponentHostService Stopped Disabled Own Process "c:\program files\mcafee security scan\3.8.150\mcchsvc.exe" Normal LocalSystem 0
Microsoft .NET Framework NGEN v2.0.50727_X64 clr_optimization_v2.0.50727_64 Stopped Disabled Own Process c:\windows\microsoft.net\framework64\v2.0.50727\mscorsvw.exe Ignore LocalSystem 0
Microsoft .NET Framework NGEN v2.0.50727_X86 clr_optimization_v2.0.50727_32 Stopped Disabled Own Process c:\windows\microsoft.net\framework\v2.0.50727\mscorsvw.exe Ignore LocalSystem 0
Microsoft .NET Framework NGEN v4.0.30319_X64 clr_optimization_v4.0.30319_64 Running Auto Own Process c:\windows\microsoft.net\framework64\v4.0.30319\mscorsvw.exe Ignore LocalSystem 0
Microsoft .NET Framework NGEN v4.0.30319_X86 clr_optimization_v4.0.30319_32 Running Auto Own Process c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe Ignore LocalSystem 0
Microsoft IME Dictionary Update ImeDictUpdateService Stopped Manual Own Process "c:\program files\common files\microsoft shared\ime14\shared\imedictupdate.exe" Normal LocalSystem 0
Microsoft iSCSI Initiator Service MSiSCSI Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Microsoft SharePoint Workspace Audit Service Microsoft SharePoint Workspace Audit Service Stopped Manual Own Process "c:\program files (x86)\microsoft office\office14\groove.exe" /auditservice Normal NT AUTHORITY\LocalService 0
Microsoft Software Shadow Copy Provider swprv Stopped Manual Own Process c:\windows\system32\svchost.exe -k swprv Normal LocalSystem 0
Multimedia Class Scheduler MMCSS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Net.Msmq Listener Adapter NetMsmqActivator Stopped Disabled Share Process "c:\windows\microsoft.net\framework64\v4.0.30319\smsvchost.exe" -netmsmqactivator Normal NT AUTHORITY\NetworkService 0
Net.Pipe Listener Adapter NetPipeActivator Stopped Disabled Share Process c:\windows\microsoft.net\framework64\v4.0.30319\smsvchost.exe Normal NT AUTHORITY\LocalService 0
Net.Tcp Listener Adapter NetTcpActivator Stopped Disabled Share Process c:\windows\microsoft.net\framework64\v4.0.30319\smsvchost.exe Normal NT AUTHORITY\LocalService 0
Net.Tcp Port Sharing Service NetTcpPortSharing Stopped Disabled Share Process c:\windows\microsoft.net\framework64\v4.0.30319\smsvchost.exe Normal NT AUTHORITY\LocalService 0
Netlogon Netlogon Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Network Access Protection Agent napagent Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Network Connections Netman Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Network List Service netprofm Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Network Location Awareness NlaSvc Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Network Store Interface Service nsi Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT Authority\LocalService 0
Office Source Engine ose Stopped Manual Own Process "c:\program files (x86)\common files\microsoft shared\source engine\ose.exe" Normal LocalSystem 0
Office Software Protection Platform osppsvc Stopped Manual Own Process "c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\osppsvc.exe" Normal NT AUTHORITY\NetworkService 0
Offline Files CscService Stopped Disabled Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Origin Client Service Origin Client Service Stopped Manual Own Process "h:\origin\originclientservice.exe" Normal LocalSystem 0
Parental Controls WPCSvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT Authority\LocalService 0
Peer Name Resolution Protocol PNRPsvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Peer Networking Grouping p2psvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Peer Networking Identity Manager p2pimsvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Performance Counter DLL Host PerfHost Stopped Manual Own Process c:\windows\syswow64\perfhost.exe Normal NT AUTHORITY\LocalService 0
Performance Logs & Alerts pla Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT AUTHORITY\LocalService 0
Plug and Play PlugPlay Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
PnkBstrA PnkBstrA Running Auto Own Process c:\windows\system32\pnkbstra.exe Normal LocalSystem 0
PnP-X IP Bus Enumerator IPBusEnum Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
PNRP Machine Name Publication Service PNRPAutoReg Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservicepeernet Normal NT AUTHORITY\LocalService 0
Portable Device Enumerator Service WPDBusEnum Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Power Power Running Auto Share Process c:\windows\system32\svchost.exe -k dcomlaunch Normal LocalSystem 0
Print Spooler Spooler Running Auto Own Process c:\windows\system32\spoolsv.exe Normal LocalSystem 0
Problem Reports and Solutions Control Panel Support wercplsupport Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Program Compatibility Assistant Service PcaSvc Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Protected Storage ProtectedStorage Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Quality Windows Audio Video Experience QWAVE Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Remote Access Auto Connection Manager RasAuto Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Access Connection Manager RasMan Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Desktop Configuration SessionEnv Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
Remote Desktop Services TermService Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT Authority\NetworkService 0
Remote Desktop Services UserMode Port Redirector UmRdpService Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal localSystem 0
Remote Procedure Call (RPC) RpcSs Running Auto Share Process c:\windows\system32\svchost.exe -k rpcss Normal NT AUTHORITY\NetworkService 0
Remote Procedure Call (RPC) Locator RpcLocator Stopped Manual Own Process c:\windows\system32\locator.exe Normal NT AUTHORITY\NetworkService 0
Remote Registry RemoteRegistry Stopped Disabled Share Process c:\windows\system32\svchost.exe -k regsvc Normal NT AUTHORITY\LocalService 0
Routing and Remote Access RemoteAccess Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal localSystem 0
RPC Endpoint Mapper RpcEptMapper Running Auto Share Process c:\windows\system32\svchost.exe -k rpcss Normal NT AUTHORITY\NetworkService 0
Secondary Logon seclogon Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Secure Socket Tunneling Protocol Service SstpSvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT Authority\LocalService 0
Security Accounts Manager SamSs Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Security Center wscsvc Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Server LanmanServer Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Shell Hardware Detection ShellHWDetection Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Smart Card SCardSvr Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Smart Card Removal Policy SCPolicySvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
SNMP Trap SNMPTRAP Stopped Manual Own Process c:\windows\system32\snmptrap.exe Normal NT AUTHORITY\LocalService 0
Software Protection sppsvc Running Auto Own Process c:\windows\system32\sppsvc.exe Normal NT AUTHORITY\NetworkService 0
Sogou OmniAddr Update Service OmniAddrService Stopped Disabled Own Process "c:\program files (x86)\sogouinput\components\addresssearch\omniaddr\omniaddrservice.exe" /service Normal LocalSystem 0
SogouUpdate SogouUpdate Stopped Disabled Own Process "c:\program files (x86)\sogouinput\7.5.0.5629\sogouupdate.exe" Normal LocalSystem 0
SPP Notification Service sppuinotify Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
SSDP Discovery SSDPSRV Running Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Steam Client Service Steam Client Service Stopped Disabled Own Process "c:\program files (x86)\common files\steam\steamservice.exe" /runasservice Normal LocalSystem 0
Superfetch SysMain Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Ignore LocalSystem 0
System Event Notification Service SENS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Tablet PC Input Service TabletInputService Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Task Scheduler Schedule Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
TCP/IP NetBIOS Helper lmhosts Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Telephony TapiSrv Running Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Themes Themes Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Thread Ordering Server THREADORDER Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
TPM Base Services TBS Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
UPnP Device Host upnphost Running Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
User Profile Service ProfSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Virtual Disk vds Stopped Manual Own Process c:\windows\system32\vds.exe Normal LocalSystem 0
Volume Shadow Copy VSS Stopped Manual Own Process c:\windows\system32\vssvc.exe Normal LocalSystem 0
WebClient WebClient Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Activation Technologies Service WatAdminSvc Stopped Manual Own Process c:\windows\system32\wat\watadminsvc.exe Normal LocalSystem 0
Windows Audio AudioSrv Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Windows Audio Endpoint Builder AudioEndpointBuilder Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Windows Backup SDRSVC Stopped Manual Own Process c:\windows\system32\svchost.exe -k sdrsvc Normal localSystem 0
Windows Biometric Service WbioSrvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k wbiosvcgroup Normal LocalSystem 0
Windows CardSpace idsvc Stopped Manual Share Process "c:\windows\microsoft.net\framework64\v3.0\windows communication foundation\infocard.exe" Normal LocalSystem 0
Windows Color System WcsPlugInService Stopped Manual Share Process c:\windows\system32\svchost.exe -k wcssvc Normal NT AUTHORITY\LocalService 0
Windows Connect Now - Config Registrar wcncsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localserviceandnoimpersonation Normal NT AUTHORITY\LocalService 0
Windows Driver Foundation - User-mode Driver Framework wudfsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
Windows Error Reporting Service WerSvc Stopped Disabled Share Process c:\windows\system32\svchost.exe -k wersvcgroup Ignore localSystem 0
Windows Event Collector Wecsvc Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Windows Event Log eventlog Running Auto Share Process c:\windows\system32\svchost.exe -k localservicenetworkrestricted Normal NT AUTHORITY\LocalService 0
Windows Firewall MpsSvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT Authority\LocalService 0
Windows Font Cache Service FontCache Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Image Acquisition (WIA) stisvc Running Auto Own Process c:\windows\system32\svchost.exe -k imgsvc Normal NT Authority\LocalService 0
Windows Installer msiserver Stopped Manual Own Process c:\windows\system32\msiexec.exe /v Normal LocalSystem 0
Windows Management Instrumentation Winmgmt Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore localSystem 0
Windows Media Player Network Sharing Service WMPNetworkSvc Running Manual Own Process "c:\program files\windows media player\wmpnetwk.exe" Normal NT AUTHORITY\NetworkService 0
Windows Modules Installer TrustedInstaller Running Manual Own Process c:\windows\servicing\trustedinstaller.exe Normal localSystem 0
Windows Presentation Foundation Font Cache 3.0.0.0 FontCache3.0.0.0 Stopped Manual Own Process c:\windows\microsoft.net\framework64\v3.0\wpf\presentationfontcache.exe Normal NT Authority\LocalService 0
Windows Remote Management (WS-Management) WinRM Stopped Manual Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Windows Search WSearch Running Auto Own Process c:\windows\system32\searchindexer.exe /embedding Normal LocalSystem 0
Windows Time W32Time Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Update wuauserv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
WinHTTP Web Proxy Auto-Discovery Service WinHttpAutoProxySvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Wired AutoConfig dot3svc Running Manual Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal localSystem 0
WLAN AutoConfig Wlansvc Running Auto Share Process c:\windows\system32\svchost.exe -k localsystemnetworkrestricted Normal LocalSystem 0
WMI Performance Adapter wmiApSrv Stopped Manual Own Process c:\windows\system32\wbem\wmiapsrv.exe Normal localSystem 0
Workstation LanmanWorkstation Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
WWAN AutoConfig WwanSvc Running Manual Share Process c:\windows\system32\svchost.exe -k localservicenonetwork Normal NT Authority\LocalService 0
XLaccService XLaccService Stopped Manual Own Process h:\New Folder (2)\bin\xlaccservice.exe Normal LocalSystem 0
XLServicePlatform XLServicePlatform Stopped Manual Own Process c:\windows\system32\svchost -k xlserviceplatform Normal LocalSystem 0
主动防御 ZhuDongFangYu Running Auto Own Process "c:\program files (x86)\360\360safe\deepscan\zhudongfangyu.exe" Normal LocalSystem 0
[Post edited one time, last edit by YS306784500#1390 at June-3-2015 7:17 PM PDT (9 years ago)]
Avatar of Velnrak
Velnrak
Can't connect to Battle.net server(3)June-2-2015 4:38 PM PDT (9 years ago) Go to Blizzard forum post
Hey YS306784500,

I would try a Selective Startup first. Another program running in the background could be interfering with the connection.

Also, if you have any type of security program, these steps may help:

1) Configure your security program.

2) Disable your security program.

3) Uninstall your security program, and reinstall it afterwards.
________________________________________________

Rate me! https://www.surveymonkey.com/s/Velnrak

"They say the oaks are just too lofty
And they grab up all the light."
Avatar of Velnrak
Velnrak
Can't connect to Battle.net server(5)June-3-2015 2:51 PM PDT (9 years ago) Go to Blizzard forum post
Can you stay in a Selective Startup, and list the Running Tasks and Services?

Hit the Windows key + R, and type:
msinfo32
Then hit Enter or Ok.

This will bring up System Information.

Click on the + sign next to Software Environments
Click on Running Tasks
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Then Paste everything into a reply.

Then click on Services
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Paste everything into the post, select and highlight everything you just pasted, and hit the "pre" button (It says "Code Blocks" when you hover your mouse over it). That'll make the information much more readable.
________________________________________________

Rate me! https://www.surveymonkey.com/s/Velnrak

"They say the oaks are just too lofty
And they grab up all the light."
Feedback for Diablo Somepage