Avatar of Celey #2782
Celey #2782
screen freeze @ loading game/character selection(1)Category: Technical SupportSeptember-7-2016 4:30 AM PDT (7 months ago) Go to Blizzard forum post
Hello Blizzard,

My computer decided a windows update was required, unauthorised. Whoohoo for windows 10.
Regardless, now im facing an issue that I am unable to play D3. On loading the game or on character selection (basically after a fixed ammount of time) my screen is dead. I cannot do anyting but to shut down the computer completely. I tried to update my drives but that did not help much.

Any idea`s or input is apreciated.
Thanks in advance.

Regards

Celey
Avatar of Tiogaradh
Tiogaradh
screen freeze @ loading game/character selection(3)September-14-2016 6:03 AM PDT (6 months ago) Go to Blizzard forum post
Hey Celey,
Try disabling the Game DVR in Windows 10:

  • Search for "Xbox" and open the Xbox app (You will need to log into your Microsoft Account).
  • Once open, click on the settings option on the left (Cog Wheel).
  • Click the slider for the game DVR to turn if off.

You might also want to disable the streaming feature in the Battle.net app.

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