Avatar of UselessCat #2397
UselessCat #2397
retrieving hero list followed up by error 3006(1)Category: Technical SupportFebruary-19-2016 2:39 AM PST (8 years ago) Go to Blizzard forum post
so, this error seems completely random. after logging in, i initially stuck on "retrieving hero list", but still able to get to my character select screen after some time( not the character screen itself). after i select one of my character, it just gives me error 3006 and i can't play at all. the problem is, i can't predict then this will happen. i can play for a week and everything will be ok, but then suddenly after relog i can't play. how do i fix this? should i blame my ISP of blizzard?
Avatar of Delmoryth
Delmoryth
retrieving hero list followed up by error 3006(2)February-19-2016 4:15 AM PST (8 years ago) Go to Blizzard forum post
Hello UselessCat,

Please, make sure you follow all the steps in this article, including advanced:
battle.net/support/article/611

If the issue persists, please provide us with the following information:

- Details of issue:
- Date/time it started:
- City/Country:
- Internet Provider:
- Traceroute (right after a disconnection or whenever you're experiencing the issue)
- Pathping (right after a disconnection or whenever you're experiencing the issue)
- Looking Glass report (right after a disconnection or whenever you're experiencing the issue)

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