Avatar of Memelem #2438
Memelem #2438
Unable to update and play the game.(1)Category: Technical SupportMay-7-2015 5:57 PM PDT (9 years ago) Go to Blizzard forum post
I was starting D3 normally, like all the other 1000s of times.
After entering a public game, I lost connection and the game went non responsive mode, so I exited the game, restarted my pc since its been running for weeks with no restart.

well after the restart I opened battle.net game console in my windows 7 and wishfully hoping to find a Kridershot.. BUT the game required an update, I played last night at 6th of may with no problems.

and when I press Updated, this little window popped up with a message:

"whoops! Looks like something broke. Give it another shot."

with "more help":

https://eu.battle.net/support/en/article/delete-the-battlenet-cache-folder

I did follow these instructions in the right order as listed in this link. And it still requires an update and the same window with the "whoops!" comes up everytime I try.

Any help is appreciated.

p.s its been 5 hours and its still not working, been trying again and again, while doing other things ofc LOL (not really though)
Avatar of Kelatirne
Kelatirne
Unable to update and play the game.(6)May-8-2015 5:43 AM PDT (9 years ago) Go to Blizzard forum post
Hey guys,

Could you try deleting these Battle.net Files and see if this helps?

Let me know here if anything changes.
Avatar of Kelatirne
Kelatirne
Unable to update and play the game.(9)May-8-2015 7:26 AM PDT (9 years ago) Go to Blizzard forum post
Thanks for replying.

If that didn't work for you please try to repair the game files:

  • Open Battle.net.
  • Click the icon of the game you are trying to repair.
  • Click the Options menu. Select Scan and Repair.
  • Click Begin Scan.
  • Wait for the repair to finish.
  • Avatar of Kelatirne
    Kelatirne
    Unable to update and play the game.(10)May-8-2015 7:28 AM PDT (9 years ago) Go to Blizzard forum post
    Posted by: Agania

    solution in my case was Option/Scan and repair


    Your edit beat my post!

    So the game is fine for you now after this?
    Avatar of Delmoryth
    Delmoryth
    Unable to update and play the game.(15)May-9-2015 5:33 AM PDT (9 years ago) Go to Blizzard forum post
    Happy to see the game is running fine for all of you! Hope you keep enjoying it. :)

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