Avatar of Silveria #2850
Silveria #2850
Request Timed out error 3006(1)Category: Technical SupportMarch-18-2015 11:38 AM PDT (9 years ago) Go to Blizzard forum post
I get this error in 'retrieving hero list', and when I am lucky and it goes to my hero and I can play everything is extremely slow and I can do nothing.

I have checked my internet connection and speed and everything is normal, I have reset my router many times nothing works.

Am I the only one with this problem? Is there something I can do to fix this?

Thank You
Avatar of Natryndon
Natryndon
Request Timed out error 3006(6)March-20-2015 8:43 AM PDT (9 years ago) Go to Blizzard forum post
Please try power-cycling your router and see if that helps Silveria. If the issue persists, please post the following information for review:

  • Country you are playing from.
  • Name of ISP you use.
  • Connection type (WiFi, cable etc.).
  • Router make and model.
  • Router firmware version.
  • Does the same happen when playing in other regions?

Posted by: AshaBellanar

Awesome customer support guys. Truly

Let's be fair here Silveria , you haven't actually contacted our support team about this so we haven't had a chance to help. This forum is not a support channel, it's a place where players can discuss any ingame technical issues they may be experiencing with other members of the community.

Many thanks.
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Avatar of Natryndon
Natryndon
Request Timed out error 3006(8)March-23-2015 4:52 AM PDT (9 years ago) Go to Blizzard forum post
Hey again RoyalFlush.

First, could you check that your router's firmware is fully up to date? Next, restart your computer completely and temporarily disable any anti-virus/firewall/security programs you have running in the background and then run the Battle.net Desktop as Administrator and try logging in to Diablo III.

Let us know how you get on.
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Delmoryth
Request Timed out error 3006(16)April-9-2016 3:57 AM PDT (8 years ago) Go to Blizzard forum post
Posted by: WhiteLeaf

why until now still have the TIMED OUT ERROR 3006 problem!? what i need to do to solve it?

First of all, make sure you follow all the instructions in this article, including the advanced steps:
battle.net/support/article/611

If the issue persists after this, please provide us with the following information so we can look into it:

- Details of issue:
- Date/time it started:
- City/Country:
- Internet Provider:
- Traceroute (right after a disconnection or whenever you're experiencing the issue)
- Pathping (right after a disconnection or whenever you're experiencing the issue)
- Looking Glass report (right after a disconnection or whenever you're experiencing the issue)

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