Avatar of Tdrizzles
Tdrizzles
can't connect to the servers(1)Category: Console Bug ReportsAugust-19-2014 11:33 AM PDT (10 years ago) Go to Blizzard forum post
I'm having an issue connecting to the servers on my xbox one. Its getting frustrating not knowing the problem especially since my brother is able to play with no issue in the room next to me. any suggestions
Avatar of Araxom
Araxom
can't connect to the servers(3)August-19-2014 12:31 PM PDT (10 years ago) Go to Blizzard forum post
We've received other reports of this issue and are looking into this. Thanks for your patience in the meantime!
Avatar of Araxom
Araxom
can't connect to the servers(11)August-19-2014 1:58 PM PDT (10 years ago) Go to Blizzard forum post
As has happened with Scooter - it seems that for several of these reports, they are resolving as time is going on. We're continuing to monitor and investigate. Thanks again to everyone who is still affected, for hanging in there!
[Post edited one time, last edit by Araxom at August-19-2014 6:43 PM PDT (10 years ago)]
Avatar of Araxom
Araxom
can't connect to the servers(25)August-19-2014 2:55 PM PDT (10 years ago) Go to Blizzard forum post
Edit - no further tickets will be necessary at this time.
[Post edited two times, last edit by Araxom at August-19-2014 6:27 PM PDT (10 years ago)]
Avatar of Araxom
Araxom
can't connect to the servers(34)August-19-2014 3:43 PM PDT (10 years ago) Go to Blizzard forum post
For those of you who have submitted examples please also try to contribute supplementary information such as the model of your router, as well as whether you are using port forwarding.

Thanks for everyone's continued patience!
[Post edited one time, last edit by Araxom at August-19-2014 5:32 PM PDT (10 years ago)]
Avatar of Araxom
Araxom
can't connect to the servers(54)August-19-2014 5:34 PM PDT (10 years ago) Go to Blizzard forum post
Posted by: Overwatch

I think the people that just bought it and plugged it in, like myself, are simply looking for clarification as to are the servers down or is this issue localized.

To be clear, it doesn't appear that the issue is affecting the majority of Xbox players - so far in our investigation we haven’t yet been able to determine what’s preventing some players from being able to connect to the servers which are online. With that said, we are aware that these reports exist and as such we continue to investigate. So far in our investigation, it does seem that the recurring theme concerns networks where there are more than one Xbox Ones behind the same router. In these cases, the first is working fine while the second does not. This doesn’t necessarily comprise all the reports, just the majority of them.

We want to thank everyone who has been affected by this issue for your continued patience. We will be sure to update you here as soon as more information becomes available.

Edit: Please let us know in the comments here if you're seeing the error message come up immediately after attempting to connect online through the game, or if it seems like it's taking a few seconds or so.
[Post edited two times, last edit by Araxom at August-19-2014 6:28 PM PDT (10 years ago)]
Avatar of Araxom
Araxom
can't connect to the servers(82)August-19-2014 7:56 PM PDT (10 years ago) Go to Blizzard forum post
Folks, I've gone ahead and have put up a sticky in the console forums. I'll be sure to update the post there as soon as more information becomes available - as such this thread will now be locked.

Thanks to everyone who submitted their info, we appreciate it! No further reports will be necessary.
Feedback for Diablo Somepage